Communication and Conflict Resolution

A set of vocabulary flashcards focusing on key concepts from the lecture on communication and conflict resolution.

Interpersonal Communication

Dynamic process of interaction between people where they assign meaning to verbal and nonverbal behavior.

Nonverbal Communication

All messages exchanged other than words, influencing responses more than verbal messages.

Misconception about Communication

Common false beliefs such as communication being just talking or a natural ability.

Cultural Context

The social and cultural background that influences how individuals communicate.

Communication Competence

The ability to effectively communicate based on knowledge, but not always translating into effectiveness.

Circular Model of Communication

A model suggesting communication involves a cyclical process of attitudes, observations, conclusions, and actions.

Conflict Resolution

Process where communication is assessed to address and resolve conflicts.

Cultural Chauvinism

Belief that one's own culture is superior to others.

Tolerance

Recognizing cultural differences without making judgments.

Minimalization

Emphasizing the universality of human needs while minimizing differences.

Understanding in Communication

Recognizing and respecting that someone's reality is influenced by their culture.

Gender Influence in Communication

Differences in communication styles typically exhibited by men and women.

Zero Tolerance Policy

School discipline policy aimed to prevent weapons and disruptive behavior that has negative consequences.

Disparities in Zero Tolerance

Data showing that disabled and black students face higher expulsion rates under zero tolerance policies.

Dualism in Moral Reasoning

Thinking in black and white terms without recognizing complexity.

Multiplicity in Moral Reasoning

Recognizing the complexity of truths and admitting uncertainty.

Relativism in Moral Reasoning

Belief that truth can be subjective, varying from person to person.

Commitment in Relativism

Making personal commitments that provide meaning, while still recognizing subjective truths.

Impact of Gender on Conflict

Different approaches to conflict based on gender communication styles.

Negative Results of Zero Tolerance

Increased suspensions, dropouts, and decreased morale resulting from strict disciplinary policies.

Emotional Expressions in Arguments

Different cultural patterns of expressing emotions during conflicts can lead to misunderstandings.