Chapter 13 final

The nurse is caring for an intoxicated client who has been admitted to the emergency department. The client appears very angry and frequently shouts at the nurse and demands to see the physician. The best response by the nurse is to use

empathy.

When working in situations that involve conflict, the nurse recognizes that which of the following is true in relation to conflict?

Conflict serves as a warning that something in the relationship needs closer attention.

A nurse manager is educating nurses about the risk of violence experienced by nurses and social workers in their workplace when compared to other professionals. The nurse manager states that nurses and social workers are at

three times greater risk to experience violence in their workplace than are other professionals.

The most effective problem-solving style for genuine resolution that creates a win-win situation is

collaboration.

When a physician writes an order for the nurse to withhold life-saving treatment from a terminally ill client, the nurse is faced with two different choices, each supported by a different ethical principle. This type of conflict is known as

intrapersonal conflict.

Which of the following best describes the goal of assertiveness?

Standing up for one's personal rights

Which of the following is true about assertion communication?

Components include the ability to say no and to ask for what you want.

A client yells at the nurse frequently and uses profane language. Which of the following is the most appropriate response by the nurse?

Use an "I" statement when speaking to the client

A client states to the nurse in a hostile voice, "I am sick of being poked at and stuck with needles. Go away and leave me alone." Which of the following is the best statement by the nurse?

"I'm so sorry you are feeling so upset."

A client on a psychiatric unit is found pacing the halls and angrily punching at the wall. The nurse's primary goal should be to

maintain safety while helping the client.

After fasting from 10 p.m. the previous evening, a client learns that the procedure has been cancelled. The client curses at the nurse and accuses the nurse of being incompetent. The nurse's best response would be

"I can understand that you're upset, but I feel uncomfortable when I am cursed at."

When providing home health care to a client suffering from Alzheimer disease who fell and broke his hip 3 weeks ago, the nurse teaches the client's family correct use of the walker. This represents which stage of the nurse-caregiver relationship?

Worker-worker

A client yells, "Take this mess away from here. How could anyone eat this food? What kind of place are you running here?" The nurse uses skills of assertiveness to promote change that is focused on

behaviors

The nurse is teaching an unlicensed assistive personnel (UAP) on potential approaches for dealing with difficult clients. The nurse recognizes that additional teaching is required when the UAP states

"I will be assertive by conveying my irritation toward the client's behavior."

When interacting with the nurse, a client makes several condescending remarks directed toward the nurse. The nurse recognizes this behavior as an example of

a verbal clue to anger.

The nurse's first response in dealing with a conflict situation that involves a client is to

gain a clear understanding of one's own personal response.

The initial interpersonal strategy to help the client reduce strong emotion to a workable level involves

providing a neutral, accepting, interpersonal environment.