(IS Ch 6) - Information and decision support systems

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Management information system

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22 Terms

1

Management information system

is an information system used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization.

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2

scheduled report

Produced periodically, such as daily, weekly, or monthly. For example, a production manager could use a weekly summary report listing total payroll costs to monitor and control labour and job costs

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3

key-indicator report

summarizes previous day's critical activities and is available at the beginning of each work day. -Used by managers and executives to take quick, corrective action on significant aspects of the business

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4

who uses key-indicator report?

Used by managers and executives to take quick, corrective action on significant aspects of the business

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5

Demand Reports

Demand reports are developed to provide certain information upon request and are produced on demand rather than a schedule

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6

Exception Reports

Reports that are automatically produced when a situation is unusual or requires management action

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7

Drill-down reports

Provide increasingly detailed data about a situation

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8

Decision Support Systems

a set of related computer programs and the data required to assist with analysis and decision-making within an organization.

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9

Different decision frequencies

One-time: ad hoc DSS Repetitive: institutional DSS

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10

Different Problem Structures

Highly structured vs. semi or unstructured

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11

Support for various decision-making levels

Operational, tactical, strategic

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12

group support system (GSS)

Consists of most of the elements in a DSS, plus software to provide effective support in group decision-making settings

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13

Executive support system (ESS)

Specialized DSS that includes all the hardware, software, data, procedures, and people used to assist senior-level executives within an organization.

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14

what does ESS/EIS do?

ESS, also called Executive Information Systems (EIS), supports decision making of members of the board of directors, who are responsible to stockholders

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15

Capabilities of Executive Support Systems

  • Defining an overall vision

  • Strategic planning

  • Strategic organizing and staffing

  • Strategic control

  • Crisis management

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16

database management system

software that handles the storage, retrieval, and updating of data in a computer system.

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17

model base

allows managers and decision makers to perform qualitative analysis on both internal and external data

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18

Model Management System (MMS)

is a component of DSS architecture which provides for the creation, storage, manipulation, and access of models

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19

Components of a DSS

At the core of a DSS are a database and a model base.

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20

Drill-down reports: A high level first

such as sales for the entire company

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21

Drill-down reports: At a more detailed level

sales for one department of the company

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22

Drill-down reports: At a very detailed level

sales for one sales representative

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