Communication, Conflict, and Conflict Resolution

These flashcards cover key vocabulary and concepts related to interpersonal communication, conflict, and conflict resolution, aiding in exam preparation.

Interpersonal Communication

A dynamic process of interaction between people where they assign meaning to each other's verbal and nonverbal behavior.

Nonverbal Communication

All messages other than words that people exchange.

Misconception about Communication

Common misconceptions include: communication is simply talking, it's a verbal process, and it's a natural human ability.

Reality of Communication

Communication is learned and influenced by cultural and social contexts.

Communication Effectiveness

The ability to convey messages effectively; having knowledge does not guarantee effectiveness.

Circular Model of Communication

A model suggesting that effective communication happens through observing attitudes, making assumptions, and taking actions.

Conflict

A common response in communication often stemming from misinterpretations of words and behaviors.

Cultural Chauvinism

The belief that one culture is superior to others.

Tolerance Awareness

Recognizing cultural differences without judgment based on origin.

Minimalization

The tendency to downplay cultural differences by focusing on universal human needs.

Understanding in Communication

Recognizing that people's realities are shaped by culture and respecting these differences.

Playful Verbal Aggression

A style of argument used by some African American communities featuring emotional expressions.

Calm Demeanor

The ability to maintain composure during conflict, often seen in white communication styles.

Zero Tolerance Policy

A school discipline policy aimed at preventing weapons and nonviolent disruptive behavior.

Consequences of Zero Tolerance Policies

Increased suspensions, higher expulsion rates among disabled and Black students.

Moral Reasoning: Dualism

The belief in strict black/white thinking or either/or scenarios.

Moral Reasoning: Multiplicity

Recognizes complexity and accepts uncertainty in understanding truth.

Moral Reasoning: Relativism

The belief that truth is subjective and can vary from person to person.

Commitment in Relativism

Making commitments that provide personal meaning while respecting others' truths.

Cultural Awareness Levels

Different levels of cultural understanding ranging from chauvinism to deep understanding.

Influence of Gender on Communication

Genders may have different communication styles, such as cooperative behavior in women.

Communication Competence

The ability to effectively manage communication situations both verbally and nonverbally.

Nonverbal Signals

Signals often dictate how verbal messages are perceived and responded to.

Cultural Differences

Variations in communication influenced by cultural backgrounds and experiences.

Conflict Resolution

The process of addressing and resolving conflicts in communication.

Racial Bias in Expulsion Rates

Statistics showing that Black students face higher expulsion rates compared to their white peers.

Cultural Awareness Importance

Higher cultural awareness can lead to improved communication and relationship building.

Communication Tools

Communication can be a double-edged sword; it can both resolve and exacerbate problems.

Observation and Assumption

Key components in the communication process that affect interactions.

Conclusions and Judgments

Mental processes that follow observation and affect how we communicate.

Active Listening

An important aspect of effective communication, involving paying full attention to the speaker.

Symbolism in Communication

Using symbols and meanings that can vary significantly across cultures.

Feedback in Communication

Responses received from others that can enhance or hinder effective communication.

Social Context of Communication

The environment and situational factors that influence how communication occurs.

Communication Barriers

Barriers like misinterpretation, biases, and preconceived notions that impede effective communication.

Cultural Sensitivity

Being aware of and respecting cultural differences in communication styles.

Power Dynamics in Communication

Understanding how power imbalances affect interpersonal communication.

Emotional Intelligence

The ability to recognize and manage one's own emotions and the emotions of others.