Chapter 2 Study Guide: Mindful Communication

These flashcards cover key concepts and skills related to mindful communication, listening, and emotional intelligence.

Mindful Communication

Noticing what’s happening and choosing how to respond instead of reacting.

Conversation Skills

Important techniques for effective communication, such as being truthful, relevant, organized, polite, and balancing speaking and listening.

Listening Skills

Characteristics of active listening, including being fully present, not planning a response while listening, not interrupting, showing empathy, and asking questions.

Context Matters

Factors that influence communication, including purpose, roles, and contexts such as physical, social, historical, psychological, and cultural.

Emotional Intelligence

Awareness of your emotions and the emotions of others.

Refractory Period

A time when emotions override thinking, leading to automatic reactions.

React vs Respond

Reacting is automatic, while responding is mindful and intentional.

Mindfulness Principles

Key concepts of mindfulness including acceptance, nonjudgment, nonattachment, noticing, letting go, and having no expectations.

Mindfulness Qualities

Attributes that enhance mindfulness such as nonjudging, patience, trust, openness, letting go, gentleness, generosity, empathy, gratitude, and loving-kindness.

Key Process of Mindfulness

The sequence: Life Event → Interpretation → Emotion → Reaction; mindfulness allows for a choice in response.

Challenges of Self-Awareness

The discomfort of self-awareness can lead to personal growth.