busn 1210 week 1 introduction to management and organizations

manager

Someone who coordinates and oversees the work of other people so that organizational goals can be accomplished efficiently and effectively

efficiency

A measure of how well or how productively resources are used to achieve a goal. Getting the most output form the least inputs. "Doing things right"

effectiveness

A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals. "Doing the right things"

What is the difference between "first-line manager," "middle managers," and "top managers?"

Bottom: first-line manager

Middle: middle managers

Top: Top managers

what are the 4 functions of management (PLOC)

planning, leading, organizing, controlling

Relative amount of time that managers spend on the 4 managerial functions

top managers: planning, organizing, leading, controlling

middle managers: leading, planning, organizing, controlling

first line managers: leading, organizing, planning, controlling

what are the 3 roles henry mintzberg say that managers perform?

1. interpersonal

2. informational

3. decisional

3 types of managerial skills

1. Conceptual skills

2. Human skills

3. Technical skills

managerial skills and roles

top management: human relations, conceptual, technical

middle management: human relations, technical, conceptual

first line management: technical/human relations, conceptual

what are the "classical approach" to management

scientific management and general administrative

what are the "behavioural approach" to management

early advocates, hawthorne studies, organizational behaviour

what are the "quantative" and the "contemporary approach" to management

systems approach and contingency approach