Red Rock's 20 Steps of Service (For Mom)

First step of service

30 second greet time: Greeting your table within 30 seconds by “FLAGGING”, placing a bev nap in front of each person signifies that the table has been greeted properly.

Second step of service

Take drink order: This is your chance to show off your liquor, beer and wine knowledge.

Third step of service

Go over features of the day

Forth step of service

Suggest appetizer/salad

Fifth step of service

Ring in appetizer/salad: Even if you have the entire order at this point, it is crucial not to ring in the entree order until the appetizer or salad has hit the table.

Sixth step of service

Take entree order: Make sure you REPEAT THE ORDER TO THE GUEST to insure accuracy and inquire about extra condiments. You can also try to get a salad order at this point.

Seventh step of service

Bring out appetizer/salad: Ring in entree order and remember to include all special instructions. Continue to refill all drinks when half full until the guests leave

Eighth step of service

Check back with table on appetizer/salad to insure food quality: Within 2 bites or 2 minutes; preform table maintenance.

Ninth step of service

Deliver entrees stating the name of each dish while placing it in front of the guest: Remember the life boat motto, “Woman and children first” before leaving the table make sure that the guests have everything that they need.

Tenth step of service

Check back within 2 bites or 2 minutes

Eleventh step of service

Check back periodically to preform table maintenance

Twelfth step of service

Return to clear all plates and silverware: All that should be left at this point is their napkin and what they’re drinking.

Thirteenth step of service

Return to table within 2 minutes of placing drink order with drinks. Suggest desserts, make recommendations, using key words: Signature dessert, most popular, best seller, my favorite is.. ect.

Fourteenth step of service

Ring in dessert order

Fifteenth step of service

Return to table with desserts and silverware

Sixteenth step of service

Check back to ensure food quality and print up check

Seventeenth step of service

Present bill and preform table maintenance

Eighteenth step of service

Return to table to pick up bill and payment within 2 minutes of payment being displayed.

Nineteenth step of service

Return with correct change/credit card receipt: If paying by credit, always use the guests name whenever possible “Thank, Mr. Smith”

Twentieth step of service

Thank the guests and invite them to return: “Thanks again Mr. Smith, and the next time you come in; feel free to ask for Michelle’s section.”