leadership style that involves making managerial decisions without consulting others
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brainstorming
coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas
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conceptual skills
skills that involve the ability to picture the organization as a whole and the relationships among its various parts
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contingency planning
the process of preparing alternative courses of action that may be used if the primary plans don't achieve the organization's objectives
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controlling
a management function that involves establishing clear standards to determine whether or not organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not
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decision making
choosing among two or more alternatives
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empowerment
giving frontline workers the responsibility, authority, freedom, training, and equipment they need to respond quickly to customer requests
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enabling
giving workers the education and tools they need to make decisions
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external customers
dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use
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free-rein leadership
leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives
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goals
the broad, long-term accomplishments an organization wishes to attain
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human relations skills
skills that involve communication and motivation; they enable managers to work through and with people
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internal customers
individuals and units within the firm that receive services from other individuals or units
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knowledge management
finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm
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leading
creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organization's goals and objectives
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management
the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources
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middle management
the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling
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mission statement
an outline of the fundamental purposes of an organization
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objectives
specific, short-term statements detailing how to achieve the organization's goals
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operational planning
the process of setting work standards and schedules necessary to implement the company's tactical objectives
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organizing
a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organization's goals and objectives
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participative (democratic) leadership
leadership style that consists of managers and employees working together to make decisions
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planning
a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives
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PMI
listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column
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problem solving
the process of solving the everyday problems that occur. Problem solving is less formal than decision making and usually calls for quicker action
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staffing
a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives
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strategic planning
the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals
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supervisory management
managers who are directly responsible for supervising workers and evaluating their daily performance
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SWOT analysis
a planning tool used to analyze an organization's strength, weaknesses, opportunities, and threats
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tactical planning
the process of developing detailed, short-term statements about what is to be done, who is to do it, and how it is to be done
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technical skills
skills that involve the ability to perform tasks in a specific discipline or department
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top management
highest level of management, consisting of the president and other key company executives who develop strategic plans
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transparency
the presentation of a company's facts and figures in a way that is clear and apparent to all stakeholders
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vision
an encompassing explanation of why the organization exists and where it's trying to head
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