Communication Skills by Dr. Ahmed Yousef Bahrez

This set of flashcards covers essential concepts and processes related to communication skills as presented by Dr. Ahmed Yousef Bahrez.

What are the common forms of communication?

Speaking, writing, gestures, touch, and broadcasting.

What is the primary purpose of communication?

To allow us to interact and share knowledge or experiences with others.

What percentage of total communication is spent listening?

45%.

What are the three components of communication?

Verbal messages, paraverbal messages, and nonverbal messages.

What is nonverbal communication primarily used for?

To communicate emotions.

What does paraverbal communication refer to?

Messages transmitted through the tone, pitch, and pacing of our voices.

List one goal of communication.

To persuade.

What is one technique for establishing rapport in communication?

Making eye contact.

What does effective verbal messaging involve?

Being brief, direct, organized, and free of jargon.

What are the two types of verbal communication mentioned?

Intra-verbal and extra-verbal.