Communication Skills by Dr. Ahmed Yousef Bahrez

Definition of Communication

• Dynamic process of conveying thoughts or feelings to others
• Reception depends on various stimuli encountered by the receiver
• Mode of delivery impacts effectiveness

Importance of Communication

• Necessary for sharing knowledge and experiences
• Common forms: speaking, writing, gestures, touch, broadcasting

Communication Goals

• Change behavior
• Get action
• Ensure understanding
• Persuade
• Exchange information

Establishing Rapport

• Key elements include:
  • Self-confidence
  • Understanding others
  • Enthusiasm
  • Eye contact
  • Genuine interest in others

Total Communication Process

• Listening: 45%
• Speaking: 30%
• Reading: 16%
• Writing: 9%

Levels of Communication

• Verbal
  • Intra-verbal: intonation and sound
  • Extra-verbal: implications and semantics
• Non-verbal
  • Gestures, postures, and movements
  • Symbolic actions

Types of Communication

• Based on organization relationship:
  • Formal, Informal
• Based on flow:
  • Vertical, Horizontal, Crosswise/Diagonal
• Based on expression:
  • Oral, Written, Gesture

Communication Process

• Involves sending and receiving information
• Components:
  • Sender, Message, Receiver, Channel, Feedback, Context
• Message can be affected by noise

Three Components of Communication

• Verbal Messages: the words used
• Paraverbal Messages: tone, pitch, pacing
• Nonverbal Messages: body language

Effective Messaging

• Ensure messages are:
  • Brief, direct, organized
  • Free of jargon
  • Non-resistive to the listener

Nonverbal and Paraverbal Tips

• Nonverbal communication conveys emotions via:
  • Facial expressions, postures, gestures
• Paraverbal communication encompasses tone and pacing

Tips for Good Communication Skills

• Maintain eye contact
• Be aware of body language
• Use appropriate gestures and expressions
• Clearly convey thoughts
• Practice effective communication techniques