Types of Employment Roles in Hospitality and Catering

A comprehensive set of vocabulary flashcards detailing various employment roles and their responsibilities within the hospitality and catering industry.

Front of House Manager

Oversees all staff at the restaurant, provides training, hiring, and ensures good customer service.

Head Waiter

Oversees the waiting staff in high-end eating establishments.

Waiting Staff

Greets customers, takes food and drink orders, serves orders, and ensures customers' needs are met.

Concierge

Advises and helps customers with trips, tourist attractions, books taxis, and parks cars.

Receptionist

Takes bookings, deals with customer questions and complaints, checks customers in, and takes payments.

Maître d’hôte

Oversees the service of food and drinks to customers, checks bookings and reservations, and supervises waiting staff.

Executive Chef

In charge of the whole kitchen, developing menus and overseeing the kitchen staff.

Sous-Chef

Deputy in the kitchen, in charge when the executive chef is unavailable.

Chef de Partie

In charge of a specific area in the kitchen.

Commis Chef

Learning different skills in all areas of the kitchen, helps every chef.

Pastry Chef

Prepares all desserts and pastry dishes.

Kitchen Assistant

Helps with preparing ingredients and washing dishes.

Apprentice

Individual in training in the kitchen, assisting chefs in preparation and cooking.

Kitchen Porter/Plongeur

Washes dishes and performs other cleaning duties.

Chambermaid

Cleans guests' rooms and replenishes used products.

Cleaner

Cleans hallways and public areas of the establishment.

Maintenance

Repairs and maintains machines and equipment in the establishment.

Caretaker

Carries out day-to-day maintenance of the establishment.

Food and Beverage Manager

Responsible for providing food and drink in the establishment.

Housekeeping Manager

Ensures laundering of bed linen and towels, orders cleaning products, and oversees housekeeping staff.

Marketing Manager

Promotes events and offers to increase business revenue.