Chapter 9 (final)

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business process

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22 Terms

1

business process

documented series of activities that when completes properly will effective and efficiently turns inputs into valuable products or services

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2

Three benefits of excellent business process

-consistency -managing from afar -ability to grow

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3

consistency

outputs, resource utilization equipment and technology requirements, as well as employee training

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4

managing from afar

executives can identify strengths and weaknesses via analytics from each facility

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5

ability to grow

documented corporate business process allow the organizations to more easily open new locations

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6

3 requirements for a good process

-good intentions: managed with the intent to satisfy a customer -reproducible results: knowing somewhat what the results will be. -measurable and manageable results: can interpret output and ways to improve

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7

common reasons for bad processes

-used to be good -limitations -was never good

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8

cow path theory

story about how things can get backed up or go wrong when you don't expect it to.

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9

The important of business process

companies and their supply chains are essentially a collection of dozens, if not thousands of interconnected and interdependent business processes.

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10

block diagram

help process managers see and discuss the entire system. (

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11

flowchart symbols

business process flowchart that will utilize a number of different symbols to help stakeholders identify the different types of activities within the process.

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12

block diagram vs business process flow chart

block diagram only uses rectangles for big picture activities when process flow charts use multiple symbols to identify the different types of activities.

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13

scope

designing a process to reach the end

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14

rectangle

task, operation, data collection

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15

diamond

decision point where multiple flow path possible

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16

terminator

Start/End entrances and exits to process

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17

large arrow

movement transportation

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18

circle

inspection required

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19

D-shape

delay in process

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20

swim-lane flowcharts

same as standard process maps except that they offer more detail (see the individual or group responsible)

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21

process maps

a collection of symbols that illustrates the sequential relationships between all of the different activities.

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22

value of flow charts

help managers illustrate the process for both the benefit of the development team as well as those that execute and manage the process.

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