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Attributions
explanations for behavior and mental processes
Dispositional Attributions
Relate to internal qualities; relatively unchanging
Situational Attributions:
Relate to external circumstances; temporary
fundamental attribution error
when we overestimate the effect of dispositional factors in an individual's behavior; underestimate the effect of situational factors (power of the environment or situation)
Explanatory style
how people explain good and bad events in their lives and others
Optimistic Explanatory Style
Attributing positive events to
internal factors and negative events to external factors
- external causes
-relatively temporary
-specific
Pessimistic Explanatory Style:
Attributing negative events
to internal factors and positive events to external factors
-personal causes
-permanent causes
-pervasive
Availability heuristic
judging the likelihood of an event based on how easily examples come to mind
ex: thinking plane crashes are common after seeing one in the news
Representativeness heuristic
categorizing something based on how similar it is to a stereotype rather than using actual probabilities
ex: assuming someone is a librarian because they are quiet and love books
Confirmation bias
a tendency to search for information that supports our preconceptions and to ignore or distort contradictory evidence
Anchoring bias
a tendency to fixate on initial information, from which one then fails to adequately adjust for subsequent information
belief perseverance
clinging to one's initial conceptions after the basis on which they were formed has been discredited
Locus of Control
the amount of control people perceive they have over events or conditions in their lives
Internal locus of control
the perception that you control your own fate
external locus of control
the perception that chance or outside forces beyond your personal control determine your fate.
Actor/Observer Bias
Tendency to attribute our own actions to
situational factors, but others' actions to dispositional factors
Self-Serving Bias
Attributing our successes to internal factors and failures to external factors
mere exposure effect
when people are exposed
to a stimulus repeatedly over time, leading to increased liking
self-fulfilling prophecy
when people behave in ways that elicit
behaviors from others that confirm their beliefs or perceptions
Social comparison
when people evaluate themselves based on comparisons to others
Upward Comparison
Comparing oneself to those who are better off
Downward Comparison
Comparing oneself to those who are worse off
Relative Deprivation
Feeling deprived based on comparisons
attitudes
a settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior.
stereotype
mental shortcuts (heuristics) in thinking that alleviate cognitive load
- most = negative and exaggerated
- influence attitudes about groups
prejudice
preconceived opinion that is not based on reason or actual experience
discrimination
unjustifiable negative behavior toward a group and its members
implicit attitude
individuals hold but may be unaware of or may not acknowledge
just-world phenomenon
belief that people "get what they deserve", justifying inequality
- good people = good things happen, vice versa
out-group homogeneity bias
tendency to see the members in other groups as having unfavorable attributes and characteristics
in-group bias
the tendency to favor one's own group over others
ethnocentrism
believing one's own cultures or group is superior to others
cognitive dissonance
mental discomfort that occurs when actions or attitudes are in conflict
cognitive dissonance -> attitudes
adjusting beliefs to align with actions
cognitive dissonance -> actions
modifying behavior/actions to align with beliefs
cognitive consistency
the state in which a person's thoughts and behaviors match his or her beliefs and the expectations of others
social norms
expectations and roles a society has for its members in individual and social situations
social influence theory
theory that powerful social influences can produce a state of hypnosis
elaboration likelihood model
2 main routes to persuasion : central and peripheral
central route (elm)
focuses on logical arguments and evidence; leads to long-lasting attitude change
Peripheral Route (ELM)
relies on superficial cues; leads to temp. attitude change
halo effect
type of peripheral route where one positive trait influences overall perception
foot-in-the-door technique
small request -> larger request
door-in-the-face technique
large request -> smaller request
Conformity
Adjusting one's behavior or thinking to coincide with a group standard.
group size (conformity)
Larger groups increase conformity
unanimity (conformity)
Agreement among all members of a group increases conformity
cohesion (conformity)
conformity increases with group solidarity
status (conformity)
Higher status people are more likely to influence conformity
public response (conformity)
People conform more when they must respond publicly
obedience
A form of compliance that occurs when people follow direct commands, usually from someone in a position of authority
authority presence (obedience)
physical presence of an authority incr. obedience
legitimacy (obedience)
perceived legitimacy of authority figure influences obedienve
proximity (obedience)
closeness to authority figure influences obedience
depersonalization (obedience)
reducing victim's personal connection increase obedience
lack of dissent (obedience)
absence of dissenting peers increases obedience
individualism
personal goals and individual achievement
collectivism
group goals and social harmony
multiculturalism
A perspective recognizing the cultural diversity of the United States and promoting equal standing for all cultural traditions
group polarization
tendency of group members to move to an extreme position after discussing an issue as a group
groupthink
Desire for harmony leads to poor decision-making.
diffusion of responsibility
reduced sense of personal responsibility in a group
social loafing
reduced effort by individuals in a group task
deindividuation
loss of self-awareness and restraint in groups
social facilitation
improved performance on simple tasks and worsened performance on complex tasks in presence of others
false consensus effect
overestimating the extent to which others share one's beliefs or behaviors
superordinate goals
shared goals that override differences among people and require their cooperation
social traps
Situations where individual interests conflict with group interests, leading to collective harm
Industrial-Organizational Psychology
the application of psychological concepts and methods to optimizing human behavior in workplaces
altruism
selfless behavior, often influenced by social norms
social reciprocity norm
an expectation that people will help, not hurt, those who have helped them
social responsibility norm
an expectation that people will help those dependent upon them
bystander effect
the tendency for any given bystander to be less likely to give aid if other bystanders are present