role of prof II

Horizontal violence

Aggressive acts committed against a nurse by one or more nursing colleagues.

Parallel communication

Each provider communicates with the patient independently.

Interprofessional collaboration

Collaboration between therapy and nursing.

Veracity

An individual who always tells the truth.

Collaboration

Development of partnerships to achieve the best possible outcomes reflecting the particular needs of the patient, family, or community.

ANA

Agency that recognizes collaboration as a key component of nursing practice.

Nurse-nurse collaboration

Includes mentoring programs, shared governance, and patient care handoff.

Passionate

An individual synthesizing the positive and negative elements of their profession.

Boundary issues and accountability

Two primary sources of conflict.

Values

Foundation upon which an individual's or group's ethical standards are built.

Belief

An interpretation or conclusion accepted as true.

Values clarification

The process of consciously identifying, examining, and developing individual values.

Altruism

Concern for the welfare and well-being of others.

Autonomy

Right to self-determination.

Human dignity

Refers to the inherent worth and uniqueness of individuals and populations.

Integrity

Acting in accordance with an appropriate code of ethics and accepted standards of practice.

Social justice

Upholding of justice or what is fair on a social scale.

SBAR

Situation, Background, Assessment, Recommendation.

Call out

Used to report critical information to all members of the care team at the same time.

Checkback

Technique of repeating back information to ensure it is understood.

CUS

A method to voice concerns: I'm concerned, I'm uncomfortable, or there is a safety issue.

Two challenge rule

Gives team members the right to voice safety concerns twice to ensure they are heard.

Conflict

Occurs when there is disagreement or discord among individuals, groups, or organizations.

Intraprofessional conflict

Conflict occurring within an individual, from stress or tension within roles.

Interpersonal conflict

Conflict occurring between two or more individuals.

Intergroup conflict

Conflict occurring between teams in competition or opposition.

Interorganizational conflict

Competition between two organizations existing within one market.

Overt conflict

Visible disagreement among people or groups.

Covert conflict

Underly expressive disagreements that may be reactive or avoidant.

Competing

An assertive power-oriented approach perceived as self-centered or defensive.

Collaborating

A cooperative approach to problem-solving that considers the perspectives of others.

Compromising

When both parties are partially satisfied.

Avoiding

A refusal to address the conflict.

Accommodating

An attempt to satisfy the concerns of others while neglecting self.

Conflict competence

The ability to manage conflict depending on the situation.

Incivility

Rude and disruptive behaviors that can escalate to aggression or bullying.

Workplace bullying

Consists of verbal attacks, refusal to help, and negative speaking.

Verbal abuse

Malicious, repeated mistreatment regardless of hierarchical level.

Profession

Work requiring specialized training and/or skills.

Professional

A person who embodies the characteristics and behaviors aligned with a specific occupation.

Formation

The process of transformation from a layperson to a professional nurse.

Accountability

Competence or ability to perform the job correctly.

Advocacy

The practice of expressing and defending patients' needs.

Compassion

Awareness of and concern for others' suffering.

Abuses of power

Attempting to use one's position to control or demean others.

Intimidation

Bullying or forcing someone who is weaker to avoid retribution.

Commitment

An agreement or promise to act in a certain way.

Organizational commitment

The strength of an individual’s relationship to and sense of belonging at an organization.

Affective commitment

Identification with and involvement in the profession.

Normative commitment

Feeling of obligation to continue in the profession.

Continuance commitment

Reasons for remaining in the profession based on costs of leaving.

Exploratory stage

Exploring the positive aspects of the profession.

Testing stage

Discovering the negative elements of the profession.

Quiet and bored stage

Experiencing humdrum routines during the training program.

Integrated stage

Final stages of readiness to take the NCLEX.

Work ethic

Belief in the moral worth of work.

Insubordination

Refusal to complete assigned tasks.

Optimism

The expectation that things will turn out for the best.

Pessimism

Belief that situations are always bad, affecting trust.

Arrogance

Excessive pride or a feeling of superiority.

Generational cohort

People born during the same time span with shared life experiences.

Generational gap

Differences between generations that can negatively affect workplaces.

Baby boomers

Workaholics who tie professional self-worth to their work.

Generation X

Self-directed individuals seeking work-life balance and challenges.

Millennials

Collaborative, open-minded individuals who expect feedback.

Gen Z

Individualistic multitaskers responding well to supportive feedback.

Counselor

Helps individuals support their adjustment following hospitalization.

Caregiver

Engages in assisting the patient in various aspects, physically and emotionally.

Communicator

Identifies patient problems and actively shares information.

Teacher

Helps patients learn about health and encourages seeking information.

Patient advocate

Represents patient needs and wishes to health professionals.

ANA code of ethics

Contains 9 provisions and serves as a social contract with the public.

Nursing standards of practice

Guidelines ensuring high-quality care is delivered.

Collaboration benefits

Include job retention, decreased resignation rates, and improved communication.

Basic collaboration competencies

Include mutual respect, trust, effective communication, and conflict management.

Parallel communication

Independent communication from each provider to the patient.

Manage conflict

Involves setting limits, considering cultural differences, and active listening.

Therapeutic relationship

Built on respect, self-awareness, maintaining boundaries, and promoting equality.

Communication

One of the most important attributes of collaboration.