Patient-Provider Communication and Health Information Seeking

Flashcards for reviewing patient-provider communication and health information seeking from medical lecture notes.

Patient-provider communication

Involves the exchange of information and the creation of shared meaning and understanding between a healthcare provider and a patient.

Patient-centered medicine

Model for patient care that emphasizes understanding the concepts of health, disease, and illness with the patient, understanding the patient as a whole person, finding common ground, and enhancing the patient–provider relationship.

Patient-centered communication

Communication behaviors such as asking about patients’ health beliefs and concerns, eliciting their perspectives on health, and clarifying patients’ values as related to health.

Shared decision making

Occurs when the patient and provider work together to make a high-quality decision that is based on the best current clinical evidence and the patient’s values and preferences.

Uncertainty

Exists when details of situations are ambiguous, complex, or probabilistic; when information is unavailable or inconsistent; and when people feel insecure in their own state of knowledge in general.

Medical uncertainty

Relates to several aspects of the clinical situation, including the nature of the disease and how information about it is communicated.

Personal uncertainty

Involves whether the illness will affect patient identity and roles, as well as unpredictable financial consequences.

Social uncertainty

Relates to unpredictable interpersonal reactions, such as encountering stigma, dealing with meddlesome or intrusive questions, and facing uncertain relationship implications.

Communication privacy management (CPM) theory

People believe that they own the private information about themselves and they have a right to control it in terms of what aspects they share, as well as when and with whom they share.

Health disclosure decision-making model (DD-MM)

Examines the factors that people weigh in disclosure decision processes, breaking it down into assessment of the health information, assessment of the receiver, and disclosure efficacy.

Coping

Ongoing cognitive and behavioral efforts to manage specific external and/or internal demands that are appraised as taxing or exceeding the resources of the person.

Appraisal

A person’s cognitive evaluation of the nature and significance of a phenomenon or event.

Communal coping

Framework in which a stressful event is substantively appraised and acted upon in the context of close relationships.

Health literacy

The degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions.

Personal health literacy

The degree to which individuals have the ability to find, understand, and use information and services to inform health-related decisions and actions for themselves and others.

Organizational health literacy

The degree to which organizations equitably enable individuals to find, understand, and use information and services to inform health-related decisions and actions for themselves and others.

Print literacy

Ability to read and write.

Oral literacy

Ability to listen and speak.

Numeracy

Having knowledge of basic mathematics and statistics.

Cultural and conceptual knowledge

Understanding health and illness across cultural contexts.

Media literacy

Ability to access, analyze, evaluate and create media in a variety of forms.

EHealth literacy

Ability to seek, find, understand, and appraise health information from electronic sources and apply the knowledge gained to addressing or solving a health problem.

Scientific literacy

Ability to understand how new knowledge is created through the scientific method.

Information

Stimuli from a person’s environment that contribute to their knowledge or beliefs.

Health information

Health-related stimuli contributing to people’s health-related knowledge or beliefs.

Health information seeking

An active or purposeful behavior undertaken by an individual with the objective of finding information about health.

Health Information Seeking

Seeking and finding health information in order to cope with a health-threatening situation.

Health information seeking

When there’s not a stimulus triggering the need to seek health information.

Active health information seeking

Actively looking for health information.

Citizen journalism

An act of a citizen, or group of citizens, playing an active role in the process of collecting, reporting, analyzing and disseminating news and information

Misinformation

Inaccurate due to a lack of credible sources or misinterpretation of science.

Disinformation

The weaponization of misinformation for personal, and often political, gain.