Studied by 9 peopleAssertiveness
________ (the degree to which your own concerns are satisfied)
Conflict
________- an interaction b /w ppl rooted in an actual or perceived disagreement*
Hidden agenda
goals people keep secret from other parties while working with them
Confirmation bias
the tendency to look for and remember information that is consistent with what we believe or what we want to happen
Criticism
the expression of disapproval of someone or something based upon perceived faults in a person or behavior
Contempt
the expression of insults and disdain for a person, their behaviors, and ideas
Defensiveness
prevents a person from seeing their own roles and responsibilities in the situation and prevents parties from finding common ground when working through conflicts
Stonewalling
a complete withdrawal from the conflict, both physically and verbally
Competing
conflict management strategy that treats an argument like something to win, even if the other person is not happy with the outcome
Accommodating
a management style defined by a person giving in to the desires and position of the other person, thereby sacrificing their own position and desires
Avoidance
conflict management style that involves avoiding the other person, choosing not to express or make a conflict known
Compromising
conflict management strategy by which both sides sacrifice part of what they want while getting something they desire
Collaboration
the most beneficial of the conflict management strategies; its goal is to find a solution that allows both parties to win
Provisionalism
the expression of an ability to be flexible and oepn to different ideas
Cooperativeness
______ (the degree to which you attempt to satisfy the other person's concerns)
Note 
Flashcard (97)