Chp 12: Interpersonal Conflict

Assertiveness

________ (the degree to which your own concerns are satisfied)

Conflict

________- an interaction b /w ppl rooted in an actual or perceived disagreement*

Hidden agenda

goals people keep secret from other parties while working with them

Confirmation bias

the tendency to look for and remember information that is consistent with what we believe or what we want to happen

Criticism

the expression of disapproval of someone or something based upon perceived faults in a person or behavior

Contempt

the expression of insults and disdain for a person, their behaviors, and ideas

Defensiveness

prevents a person from seeing their own roles and responsibilities in the situation and prevents parties from finding common ground when working through conflicts

Stonewalling

a complete withdrawal from the conflict, both physically and verbally

Competing

conflict management strategy that treats an argument like something to win, even if the other person is not happy with the outcome

Accommodating

a management style defined by a person giving in to the desires and position of the other person, thereby sacrificing their own position and desires

Avoidance

conflict management style that involves avoiding the other person, choosing not to express or make a conflict known

Compromising

conflict management strategy by which both sides sacrifice part of what they want while getting something they desire

Collaboration

the most beneficial of the conflict management strategies; its goal is to find a solution that allows both parties to win

Provisionalism

the expression of an ability to be flexible and oepn to different ideas

Cooperativeness

______ (the degree to which you attempt to satisfy the other person's concerns)