CH 2 QUIZ

Business processes that cross many different functional areas and require coordination across departments are supported by​ ________ among the participants.

flows of​ material, information, and knowledge

What enables a​ company's business processes to be a source of competitive​ strength?

Business processes that allow the company to innovate or execute better than its rivals

Downloading a Kindle​ e-book from​ Amazon, buying a computer online at Best​ Buy, and downloading a music track from Apple​ Music, are examples of how information systems help business processes by​ ________.

implementing entirely new business models

Functional information systems that operate independently of one another are becoming a thing of the past because​ ________.

they make sharing information across functional systems difficult

Transaction processing systems​ (TPS) are information systems that are​ ________.

associated with the elementary activities and transactions of the organization

Which of the following is NOT an example of a​ company's transaction processing​ system?

Amazon.com's payroll records

​Walmart's internal email system

Delta flight reservation system

UPS package tracking system

Marriott reservation system

​Walmart's internal email system — this does not specifically track the transactions of the company

The data and software tools for​ organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions are referred to as​ ________ systems.

Business Intelligence (not the DSS)

Management information systems​ (MIS) provide​ ________.

middle managers with reports on the​ organization's current performance

Which of the following systems would BEST support managers who focus on unique problems for which the procedure to arrive at a solution may not be fully predefined in​ advance?

Business intelligence

Management information

​Decision-support

Executive support

Transaction processing

​Decision-support

Thompson Manufacturing implemented a decision support system​ (DSS) with the goal of​ _______

understanding the impact on production schedules if sales were to double in a future month

A web interface that presents integrated personalized business content delivered to senior managers is​ ________.

a portal

​A(n) ________ is used by senior managers to make decisions.

executive support system (ESS)

A display that presents graphs and charts of key performance indicators on a single screen for managing a company is called a​ ________.

digital dashboard

​_________ help businesses become more efficient by integrating functional business processes into a single information system that spans all business areas.

Enterprise resource planning​ (ERP) systems

Customer relationship management includes​ ________.

customer support applications

​A(n) ________ system helps​ capture, manage, and apply the experience of the organization.

Knowlegde Management (KM)

A supply chain management system is considered a type of​ ________ system because it shares data across multiple organizations.

Interorganizational

An extranet is a system that shares data​ ________.

across multiple organizations

Working together as a team to align a competitive strategy with the​ company's goals is an example of​ ________.

collaboration

If a cookie company uses Facebook to help it​ "listen" to its​ customers' responses to new cookie​ recipes, they are embracing​ what kind of business? ________.

social business

A key word in social business is​ ________.

conversations

Businesses that collaborate and use social business often see benefits in​ productivity, quality,​ innovation, sales​ growth, and​ ________.

customer service

A collaborative business culture is characterized​ by:

reliance on teams of employees to achieve and implement the results

In many​ companies, the information systems department is headed by​ a(n) ________.

Chief Information Officer (CIO)

​________ include(s) the strategy and policies for using information technology within an organization.

IT Governance