Communications & Messaging

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10 Terms

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Lateral Interaction

Communication or collaboration between colleagues at the same level within an organization, promoting teamwork and idea-sharing across departments.

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Downward Communication

Information or instructions that flow from higher management to lower-level employees, ensuring clear guidance and expectations.

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External Networking

Building relationships with individuals outside one’s organization to expand opportunities and knowledge-sharing.

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Invasive Messaging

Intrusive or unwelcome communication that disrupts someone's attention, often creating a negative impression.

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Tactful

Communicating with sensitivity and consideration for others' feelings, maintaining positive relationships and avoiding conflict.

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Full Block Business Letter

A formal letter format with all text aligned to the left margin, no indentation for paragraphs, ensuring clarity and professionalism.

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Communication

The act of conveying information and ideas between individuals or groups.

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Collaboration

Working together with others to achieve a common goal or complete a task.

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Interpersonal Skills

Skills used to interact effectively with others, crucial for teamwork and communication.

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Professionalism

The competence or skill expected of a professional, encompassing behavior, appearance, and ethics.