Communications & Messaging

Lateral Interaction

Communication or collaboration between colleagues at the same level within an organization, promoting teamwork and idea-sharing across departments.

Downward Communication

Information or instructions that flow from higher management to lower-level employees, ensuring clear guidance and expectations.

External Networking

Building relationships with individuals outside one’s organization to expand opportunities and knowledge-sharing.

Invasive Messaging

Intrusive or unwelcome communication that disrupts someone's attention, often creating a negative impression.

Tactful

Communicating with sensitivity and consideration for others' feelings, maintaining positive relationships and avoiding conflict.

Full Block Business Letter

A formal letter format with all text aligned to the left margin, no indentation for paragraphs, ensuring clarity and professionalism.

Communication

The act of conveying information and ideas between individuals or groups.

Collaboration

Working together with others to achieve a common goal or complete a task.

Interpersonal Skills

Skills used to interact effectively with others, crucial for teamwork and communication.

Professionalism

The competence or skill expected of a professional, encompassing behavior, appearance, and ethics.