Communications & Messaging

Lateral Interaction: Communication or collaboration between colleagues at the same level within an organization (e.g., two managers from different departments working together on a project). This interaction promotes teamwork and idea-sharing across departments.

Downward Communication: Information or instructions that flow from higher management to lower-level employees (e.g., a supervisor giving directions to their team on new company policies). It ensures employees receive clear guidance and expectations.

External Networking: Building relationships with individuals outside one’s organization, such as industry peers, clients, or partners (e.g., attending conferences to connect with professionals in the same field). This helps expand opportunities and knowledge-sharing.

Invasive Messaging: Communication that is intrusive or unwelcome, often disrupting someone’s attention (e.g., receiving unsolicited promotional texts or calls during personal time). Invasive messaging can create a negative impression and should be used sparingly in business.

Tactful: Communicating or acting with sensitivity and consideration for others’ feelings and perspectives (e.g., giving constructive feedback in a way that respects the recipient’s feelings). Being tactful helps maintain positive relationships and avoid conflict.

Full Block Business Letter: A formal letter format where all text is aligned to the left margin, with no indentation for paragraphs (e.g., letters for official business correspondence). This style is clear, professional, and widely used in business communication.