Chapter 3 - Attitudes & job satisfaction

Behavioral component

________: intention to behave in a certain way toward someone or something.

Summation score

________: key elements in a job and asks about employees feelings about each.

Cognitive dissonance

________: any incompatibility between two or more attitudes or between behavior and attitudes.

Job satisfaction

________ is a concept that exists everywhere, across all cultures.

emotional attachment

Affective commitment: ________ to an organization and a belief in its values.

bottom line conclusions individuals

Core self- evaluations: ________ have about their capabilities, competence and worth as a person.

Neglect

________: dissatisfaction expressed through allowing conditions to worsen.

Psychological empowerment

________: employees belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job and their perceived autonomy in their work.

Loyalty

________: dissatisfaction expressed by passively waiting for conditions to improve.

Exit

________: dissatisfaction expressed through behavior directed towards leaving the organization.

Voice

________: dissatisfaction expressed through active and constructive attempts to improve conditions.

Normative commitment

________: obligation to remain with an organization for moral or ethical reasons.

Western cultures

________ tend to have higher levels of job satisfaction than in Eastern cultures.

organizational support

Perceived ________ (POS): degree to which employees believe an organization values their contribution and cares about their well- being.

Attitudes

________: evaluative statements or judgments concerning objects, people or events.

Cognitive component

________: opinion or belief segment of an attitude.

Organizational commitment

________: degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

Attitudes

Evaluative statements or judgments concerning objects, people or events

3 main components of attitudes

Cognitive component, affective component and behavioral component

Cognitive component

Opinion or belief segment of an attitude

Affective component

Emotional or feeling segment of an attitude

Behavioral component

Intention to behave in a certain way toward someone or something

Cognitive dissonance

Any incompatibility between two or more attitudes or between behavior and attitudes

Job satisfaction

Positive feeling about one’s job resulting from an evaluation of its characteristics

Job involvement

Degree to which a person identifies with a job, actively participates in it and considers performance important to self worth

Psychological empowerment

Employees’ belief in the degree to which they affect their work environment, their competence, the meaningfulness of their job and their perceived autonomy in their work

Organizational commitment

Degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization

Affective commitment

Emotional attachment to an organization and a belief in its values

Continuance commitment

Perceived economic value of remaining with an organization compared to leaving it

Normative commitment

Obligation to remain with an organization for moral or ethical reasons

Perceived organizational support (POS)

Degree to which employees believe an organization values their contribution and cares about their well-being

Employee engagement

Employee’s involvement with, satisfaction with, and enthusiasm for the work he/she does

5 benefits of employee engagement

Higher customer satisfaction, more productive, higher profits, lower turnover and fewer accidents

Single global rating

“How satisfied are you with your job?” (number between 1-5)

Summation score

Key elements in a job and asks about employees feelings about each

Core self-evaluations

Bottom-line conclusions individuals have about their capabilities, competence and worth as a person

4 employee responses to dissatisfaction

Exit, voice, loyalty and neglect

Exit

Dissatisfaction expressed through behavior directed towards leaving the organization

Voice

Dissatisfaction expressed through active and constructive attempts to improve conditions

Loyalty

Dissatisfaction expressed by passively waiting for conditions to improve

Neglect

Dissatisfaction expressed through allowing conditions to worsen