Communicating for Success

Communicating for Success

At Which of the following interactions is it best to determine the client’s needs and how to achieve the desired results?

Client Consultation

At the end of your employee evaluation meeting you should not?

Keep your self-evaluation to yourself

Which of the following is NOT true about older clients?

They like gum chewing, slang or yeah instead of yes.

As beauty and wellness professionals interact and communicate with coworkers, they should NOT?

Be willing to share their private life

It is appropriate to go to your manager with a complaint about a colleague?

After you have tried everything to handle the problem yourself

Among the important guidelines for interacting and communication with your manager are all of the following, Except?

Ignoring constructive criticism

as part of effectively communicating in workplaces, it is important to take your temperature because?

If you are tired or upset, your interaction with clients may be affected

When you trust your judgement, uphold your values, and stick to what you believe is right, you show that you?

Believe in yourself

Which of the following is NOT one of the reasons why professionals should study and have a thorough understanding of communicating?

A good communication skills, while increasing workplace conflict, better prepares workers to deal with it

The practical steps for effectively communicating in the workplace include all except which of the following?

React instead of responding

One way of demonstrating that you ——— is not crossing your arms when listening to clients or team members.

Are aware of your body language

The service record card is all EXCEPT which of the following?

It is intended for the client’s use

The client intake form should be started the moment a new client ——— .

Calls to make an appointment

As a beauty and wellness professional, what is the best first step to take toward helping your client to make choices that reflect a personal sense of style?

Doing a little research

A client Consultation should be preformed ———.

At every single service visit

Which of the following is defined as the daily maintenance of cleanliness by practicing good, healthful habits?

Be clean and uncluttered

The first step in the 10-step consultation method is to ——- .

Review the intake form

To practice reflective listening, you should ——- ?

Listen to the client and then repeat, in your own words, what you think the client told you

Which of the following is the most important when reflective listening?

Not interrupting while the client is speaking

You should not try to upsell services ———.

When a client absolutely does not what to talk about adding on other services

Clients who are overly late for an appointment or habitually late for appointments cause problems because ———.

Beauty professionals depend on appointments and scheduling to maximize work hours.

If a client arrives late and you have the time to take the appointment without jeopardizing other appointments, you should ——-.

Politely advise the client of the late policy

Generally, if clients are more than ——- late, they should be asked to reschedule.

15 minutes

What should you do when speaking with a very unhappy client about a scheduling mix-up?

Stay detached

The ultimate goal when you encounter a dissatisfied client is to ———?

Make the client happy

When trying to resolve an unhappy client problem, you should ——-.

Find out why the client is unhappy

As a beauty and wellness professional, which of the following will be true of the clients you are most likely to attract?

They will not necessarily be the same age as you

Which of the following is a way to manage client relationships?

Tactfully, Sensitively, Respectfully = all the above

If a client starts gossiping, try all of the following except ——- ?

Quietly joining in on the gossiping

Which of the following is the first step in making meaningful in-spa or salon communication a reality?

Behaving in a professional manner

In which of the following ways can you best participate proactively in your career and in you success?

By communicating you desires and interests