Overview of Tourism and Hospitality - Vocabulary Flashcards

Vocabulary flashcards covering key terms from the video notes on tourism, hospitality, and risk management in the Philippines.

Tourism

Activities of people traveling/staying outside their usual environment for ≤1 year for leisure, business, or other purposes—not employment in the visited place.

Hospitality

From Latin hospitare (to receive as a guest); providing food, lodging, and warm service to travelers.

Pineapple (symbol)

Symbol of warmth and friendship used in hospitality.

Travel

Regular movement of people for various reasons (work, school, migration, tourism, etc.).

Leisure

Free, discretionary time used for enjoyment (entertainment, travel, festivals, etc.).

Recreation

Leisure-time activities for relaxation and personal well-being.

MICE

Meetings, Incentives, Conventions, Exhibitions; a main business motivation for travel.

Bleisure

A blend of business and leisure activities on one trip.

Domestic Tourism

Travel by residents within their own country.

Inbound Tourism

Non-residents visiting the country.

Outbound Tourism

Residents traveling to other countries.

Visitor

A traveler who stays <1 year, not working in that place; may be a tourist or excursionist.

Traveler

General term for anyone moving between locations for any reason or duration.

Distance (Elements of Travel)

One of the key factors influencing travel planning and experiences.

Length of Stay

Duration of the traveler’s stay at the destination.

Residence of Traveler

Where the traveler resides during travel.

Purpose of Travel

Reason for travel (leisure, business, etc.).

Intangibility (Tourism Product)

Tourism products are intangible and not depleted through consumption.

Labor-Intensive

Industry reliant on a large number of people to deliver services.

Distance, Length of Stay, Residence, Purpose

The four core elements shaping travel behavior.

Industry Characteristics: Consumer must go to product

Tourism products require the consumer to visit the provider or location.

Economics of Tourism: Economic Growth

Tourism contributes to economic growth and development.

Employment Generation

Tourism creates jobs and supports livelihoods.

Cultural Promotion

Tourism promotes culture and heritage.

Environmental & Cultural Preservation

Tourism can support preservation of environments and cultures.

Foreign Exchange Earnings

Income earned from tourism spending by foreigners.

UNWTO

United Nations World Tourism Organization; principal international body for travel and tourism.

UNWTO Global Code of Ethics

A framework of 10 articles guiding ethical, sustainable tourism.

Manila Declaration on Tourism (1980)

Declaration recognizing tourism as a driver of peace and socio-economic growth for developing countries.

Manila Declaration on Social Impact of Tourism (1997)

Declaration that helped pave the Global Code of Ethics for Tourism.

Forecast to 2030 (UNWTO)

Key projections: 1.8 billion international arrivals; 58% in emerging destinations; Asia-Pacific highest growth.

Philippine GDP Contribution (2017)

₱1.38 trillion; forecast to ₱2.5 trillion by 2028.

Philippine Tourism Jobs Forecast (2028)

About 3.2 million jobs.

Domestic & International Arrivals (Philippines, 2017)

Domestic 96.7M; International 6.62M arrivals (DOT data).

Liberal Arts in Tourism

Interdisciplinary study including History, Sociology, Economics, Arts.

CSR: Triple Bottom Line

Profit, People, Planet as a framework for responsible tourism.

21st Century Skills

Critical thinking, creativity, communication, collaboration, technology & media literacy.

Ethics in Tourism (UNWTO)

Global ethical guidelines for tourism practice and governance.

Risk Management Plan

Formal process to identify, analyze, and address risks to reduce likelihood and impact.

Preventive Strategy

Actions taken before an event to reduce probability or impact.

Contingency Strategy

Actions taken during/after an event to respond and reduce damage.

Risk Avoidance

Eliminating risk by avoiding risky activities.

Risk Reduction

Reducing likelihood and/or consequences of risk.

Risk Transfer

Shifting risk to another party (e.g., contracts, insurance, outsourcing).

Risk Retention

Keeping the risk and managing it internally.

Residual Risk

Risk remaining after treatment.

Hazard

Source of potential harm (e.g., flood, fire).

Risk

Likelihood that a hazard will occur and affect objectives.

Hazards: Types

Natural, Technological, Biological, Civil/Political.

Sources of Risk (WTO, 2003)

Categories: Human & Institutional; Tourism & Related Sectors; Individual Travelers; Physical & Environmental.

Disaster & Crisis in Tourism

Disasters affect tourism; crisis threatens long-term trust or operations.

Disaster Management in Tourism

Tourism should participate in disaster planning to protect visitors and economic interests.

Risk Management Options

Avoid, Reduce, Transfer, Retain risk.

Risk Management Methods

Prevention/Mitigation; Preparedness; Response; Recovery.

PPE (Personal Protective Equipment)

Protective gear such as masks, gloves, goggles, helmets, etc.

CCTV

Closed-circuit television used to boost tourist confidence and safety.

Insurance Principles: Indemnity

No profit from a claim; insurable interest required.

Subrogation

Insurer can recover losses from third parties.

Utmost Good Faith

Truthfulness in contracts.

Doctrine of Adhesion

Insurer often sets terms; the insured adheres to them.

Risk Management Standards (ANZ)

Australia/New Zealand Standard 4360; risk management framework.

Tourism Risk Management Process

Structure of identifying, analyzing, evaluating, and treating risks; five major activities.

Enabling Activities: Communicate & Consult

Two-way communication with stakeholders; document discussions.

Enabling Activities: Monitor & Review

Continuous improvement; update risk registers; learn from events.

Step 1: Establish the Context

Define framework, criteria, laws; consider internal/external environment.

Step 2: Identify Risks

Systematically identify all relevant risks and at-risk elements.

Step 3: Analyze Risks

Assess likelihood and consequences; evaluate existing controls.

Step 4: Evaluate Risks

Prioritize risks to treat; protect life first; document decisions.

Step 5: Treat Risks

Choose treatment options: Avoid, Reduce, Transfer, Retain; use methods like prevention, preparedness, response, recovery.

Risk Criteria Examples

Preventable disasters, utility disruptions, outbreaks, long-term social disruption, visitor fatalities considered unacceptable.

Schengen Agreement

1985 agreement enabling border-free travel in Europe; 90 days in 6 months visa rule.

Mobile Payments in Tourism

Payments via smartphones/tablets; supports booking and payments; enables personalized experiences.

PATA

Pacific Asia Travel Association; promotes travel in the Pacific region and sustainable tourism.

APEC

Asia-Pacific Economic Cooperation; 15-member economies focused on economic coordination and growth.

National Tourism Offices (NTOs)

Promote tourism and develop the tourist industry; examples include US Travel & Tourism Administration.

Department of Tourism (DOT) (Philippines)

Promotes tourism as a major socio-economic activity; attached agencies include TPB, TIEZA, IA, NPDC, NPF.

TIEZA

Tourism Infrastructure and Enterprise Zone Authority; develops and manages TEZs.

TPB

Tourism Promotions Board; markets the Philippines as a global tourism destination.

Intramuros Administration (IA)

Agency preserving and managing Intramuros (historic walled city) in Manila.

National Parks Development Committee (NPDC)

Oversees national parks and related cultural/educational programs.

Schengen Border Policy

Border-free travel regime within participating European countries.

Philippine National Symbols

Official symbols include flag, anthem, language, flower, tree, bird, gem, sport, sign language.

Cordillera Administrative Region (CAR)

Northern Luzon region known for mountains and rice terraces; includes Abra, Benguet, Ifugao, etc.

Ilocos Region

Northwestern Luzon region; known for Ilocos Norte/Sur; diverse gastronomy and attractions.

Batanes

Northernmost PH province with Ivatan culture and distinctive attractions.

Banaue Rice Terraces

Iconic ancient rice terraces in Ifugao; UNESCO site.