Panda Shift Lead

Environment means:

To create a safe and empowering conversational environment for team Panda to listen, appreciate, and challenge each other in bringing our Panda vision alive and in action

Mission means:

Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives.

Values means:

• Proactive

• Respect / Win-win

• Growth

• Great Operations

• Giving

Vision means:

Be recognized as a world leader in people development to become loved by our guests

The Panda Way means:

• Healthy lifestyle

• continuous learning

• developing others

• acknowledging others

2026 Company Theme

Strengthen Foundations for Guest Excellence

What is shift lead responsible for?

providing quality service to Guests and assuming responsibility for store operations when the General Manager and Assistant Manager are not available.

What is shift lead accountable for?

• ensuring workability, intensity and integrity

• greeting guests, serving food, and handling payment

• training counter help

• assisting the general manager in administrative activities

What are Pandas Competencies?

• Self Knowledge—-

• Customer Focus——

• Interpersonal Savvy

• Drive for Results Career Ambition

• Integrity and Trust

Operations Manual: What section of the Ops Manual would Shift Leaders find most useful?

PAWS Icons: Which of the PAWS icons might Shift Leaders access the most?

Front of House Opening Procedures:

• What are the necessary steps to ensure your store is fully operational for opening?

• Be prepared to demonstrate opening procedures with your trainer

Front of House Closing Procedures:

• What are the necessary steps to ensure your store is clean, re-stocked, and secure at closing?

• Be prepared to demonstrate closing procedures with your trainer.

GEM and OSA:

• What is the difference between GEM Survey and OSA Mystery Shop?

• How will you use GEM and OSA scores to elevate Guest experiences at your store?

Recipe Book Resources:

• What are the cooking requirements for your specific role at your store?

• How can you access the Recipe Book resources should you need them at any time for your role at Panda?

Emergency Guidelines:

• What are the five in-store emergencies?

• If there is an emergency, who do you notify immediately?

• Explain how to use the fire extinguisher using the acronym PASS

Safety Tools in the Workplace:

• What Personal Protection Equipment (PPE) is essential for your role?

• What does a deep fryer safety kit include?

• List three ways to use a ladder properly

Hazard Communication:

• Where can we find the Hazard binder and Safety Data Sheets?

• What are the two types of hazards?

• What should you do if you, an Associate, or guest is exposed to hazardous chemicals?

Workplace Safety Lifting:

• What are three proper lifting techniques to prevent injury?

• What is the procedure in the event of a lifting injury?

Skin and Injury Protection:

• What are three different ways to prevent heat stress?

• Why is it important to keep knife blades and box cutter blades sharp?

Reporting Workplace Injuries:

• What number do you call for life-threatening injuries?

• Why is timely reporting important?

• Where is the PandaAID flyer and phone number located in your store?

Food Safety Work Zones:

• What does ORF stand for and how is it used in food safety?

• What does FIFO stand for and how is it used in food safety?

• How often (in min) do you have to stir food in hot holding?

Five Work Zones: 1 and 2

What calls for batch #1 of chow mein?

1. soybean oil: 1/3 cup x 2

2. shredded cabbage: 2 lb (1/2 bag)

3. shredded Celery & Diced Onion Mix: 1 cup x 2

4. noodles: 3 lb (1 bag)

5. cooking wine: 1 ½ tsp x 2

6. basic cooking sauce: ½ cup

7. sesame oil: 1 ½ tsp x 2

What calls for batch #2 of chow mein?

1. soybean oil: 1/3 cup x 4

2. shredded cabbage: 4 lb (1 bag)

3. shredded celery & diced onion mix: 1 cup x 4

4. noodles: 6 lb (2 bags)

5. cooking wine: 1 ½ tsp x 4

6. basic cooking sauce: 1 cup

7. sesame oil: 1 ½ tsp x 4

What are the steps to making chow mein?

1. heat wok until white smoke appears

2. add soybean oil and heat for 5-10 sec at 200°F

3. add cabbage and celery & onion mix.

4. stir fry for 10 seconds

5. add noodles and mix in wok

6. add cooking wine

7. add sauce

8. add sesame oil and fold

9. serve