Chapter 1: The travel and tourism industry

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Culture clash

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35 Terms

1

Culture clash

When tourists fail to respect local customs and values, often leading to issues.

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2

Loss of authenticity

When cultural activities are completely changed to give a false image of the host country.

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3

Leisure tourists

________: People who are visiting somewhere to have fun and relax, making use of their free time in order to do so.

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4

Transportation

________: Different methods of getting to destination, can be by land, sea or air.

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5

Incentive scheme

Incentives, include travel as a part of motivational drive to increase reward for employee effort.

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6

Attractions

________: Places in a destination which provide provide an oppurtunity for relaxation, amusement, entertainment and education.

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7

Guesthouse

________: Establishment of atleast 5 rooms that offers dining services.

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8

Accommodation

________ can be of 2 types: Serviced or self- catering.

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9

Accommodation providers

________: Tourists need somewhere to stay, and accomodation can be of many types such as.

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10

Motel

________- Similar to a small hotel situated next to a road that is usually meant for overnight rest.

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11

Travel agent

________: Main role is to sell holidays and ancillary products (insurance, car hire etc), provide information and advise customers.

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12

Export leakage

________, when big companies invest and make profit in a country, but take their profits somewhere else.

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13

Principals

________: suppliers of the travel and tourism industry products.

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14

National Tourism Organisation

________, NTOS: Their mission is to increase the value of inbound tourism into a particular country that they are situated in.

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15

Hotel

________- Establishment of atleast 10 rooms that has high standards and offers dining services.

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16

Tour operator

________: Main role is to combine travel components and create a package holiday, as this can be very convenient and easy for the customers.

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17

Domestic tourist

________: Holiday spent at home /resident country.

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18

Business tourists

________: People travelling for business meetings such as sale trips, attendance at conferences and trade shows.

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19

MICE

________: Meetings, events designed to bring people together for exchange of information.

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20

Domestic tourist

Holiday spent at home/resident country.

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21

Outgoing tourist

Holiday spent abroad in country other than residence.

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22

Principals

Suppliers of the travel and tourism industry products.

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23

Transportation

Different methods of getting to destination, can be by land, sea or air

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24

Leisure tourists

People who are visiting somewhere to have fun and relax, making use of their free time in order to do so.

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25

Business tourists

People travelling for business meetings such as sale trips, attendance at conferences and trade shows.

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26

MICE

Meetings, events designed to bring people together for exchange of information.

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27

Visiting friends and relatives (VFR)

Returning back to the country of origin for a period of time for purpose of visit.

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28

Travel agent

Main role is to sell holidays and ancillary products (insurance, car hire etc), provide information and advise customers.

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29

Tour operator

Main role is to combine travel components and create a package holiday, as this can be very convenient and easy for the customers.

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30

Hotel

Establishment of atleast 10 rooms that has high standards and offers dining services

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31

Motel

Similar to a small hotel situated next to a road that is usually meant for overnight rest.

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32

Guesthouse

Establishment of at least 5 rooms that offers dining services.

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33

Accommodation

A place where a tourist can stay during a holiday. Can be serviced or self-catering.

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34

Attractions

Places in a destination which provide provide an opportunity for relaxation, amusement, entertainment and education.

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35

National Tourism Organisation, NTOS

Their mission is to increase the value of inbound tourism into a particular country that they are situated in.

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