Chapter 1: The travel and tourism industry

Culture clash

When tourists fail to respect local customs and values, often leading to issues.

Loss of authenticity

When cultural activities are completely changed to give a false image of the host country.

Leisure tourists

: People who are visiting somewhere to have fun and relax, making use of their free time in order to do so.

Transportation

: Different methods of getting to destination, can be by land, sea or air.

Incentive scheme

Incentives, include travel as a part of motivational drive to increase reward for employee effort.

Attractions

: Places in a destination which provide provide an oppurtunity for relaxation, amusement, entertainment and education.

Guesthouse

: Establishment of atleast 5 rooms that offers dining services.

Accommodation

can be of 2 types: Serviced or self- catering.

Accommodation providers

: Tourists need somewhere to stay, and accomodation can be of many types such as.

Motel

- Similar to a small hotel situated next to a road that is usually meant for overnight rest.

Travel agent

: Main role is to sell holidays and ancillary products (insurance, car hire etc), provide information and advise customers.

Export leakage

, when big companies invest and make profit in a country, but take their profits somewhere else.

Principals

: suppliers of the travel and tourism industry products.

National Tourism Organisation

, NTOS: Their mission is to increase the value of inbound tourism into a particular country that they are situated in.

Hotel

- Establishment of atleast 10 rooms that has high standards and offers dining services.

Tour operator

: Main role is to combine travel components and create a package holiday, as this can be very convenient and easy for the customers.

Domestic tourist

: Holiday spent at home /resident country.

Business tourists

: People travelling for business meetings such as sale trips, attendance at conferences and trade shows.

MICE

: Meetings, events designed to bring people together for exchange of information.

Domestic tourist

Holiday spent at home/resident country.

Outgoing tourist

Holiday spent abroad in country other than residence.

Principals

Suppliers of the travel and tourism industry products.

Transportation

Different methods of getting to destination, can be by land, sea or air

Leisure tourists

People who are visiting somewhere to have fun and relax, making use of their free time in order to do so.

Business tourists

People travelling for business meetings such as sale trips, attendance at conferences and trade shows.

MICE

Meetings, events designed to bring people together for exchange of information.

Visiting friends and relatives (VFR)

Returning back to the country of origin for a period of time for purpose of visit.

Travel agent

Main role is to sell holidays and ancillary products (insurance, car hire etc), provide information and advise customers.

Tour operator

Main role is to combine travel components and create a package holiday, as this can be very convenient and easy for the customers.

Hotel

Establishment of atleast 10 rooms that has high standards and offers dining services

Motel

Similar to a small hotel situated next to a road that is usually meant for overnight rest.

Guesthouse

Establishment of at least 5 rooms that offers dining services.

Accommodation

A place where a tourist can stay during a holiday. Can be serviced or self-catering.

Attractions

Places in a destination which provide provide an opportunity for relaxation, amusement, entertainment and education.

National Tourism Organisation, NTOS

Their mission is to increase the value of inbound tourism into a particular country that they are situated in.