Communicating At Work: Chapter 1

Asynchronous communication

A mode of communication where responses do not occur in real-time, allowing participants to engage at their convenience.

Channel

The medium through which a message is transmitted from sender to receiver.

Communication networks

The systems and structures that facilitate communication within an organization.

Decoding

The process by which a receiver interprets and understands the message sent by the sender.

Downward communication

Communication that flows from higher levels of an organization to lower levels.

Encoding

The process of transforming ideas into a message for transmission to the receiver.

Feedback

The response given by the receiver back to the sender after interpreting the message.

Formal communication networks

Structured systems of communication that follow hierarchical or established channels within an organization.

Gatekeeper

An individual or mechanism that controls the flow of information within an organization.

Horizontal (lateral) communication

Communication that occurs between individuals or departments at the same organizational level.

Identity management

The process of constructing and presenting one’s identity in communication situations.

Informal communication networks

Unstructured and casual channels of communication that develop naturally among individuals.

Instrumental communication

Communication aimed at achieving specific goals or tasks.

Message

The information or content that is conveyed from sender to receiver.

Networking

The process of establishing relationships and connections for professional purposes.

Noise

Any interference or distraction that distorts or disrupts communication.

Organizational charts

Visual representations of the hierarchy and structure of an organization.

Receiver

The individual or group that interprets and understands the message sent by the sender.

Relational communication

Communication that focuses on the relationships and interactions between individuals.

Sender

The individual or entity that originates and transmits a message to the receiver.

Synchronous communication

A mode of communication where participants converse in real-time.

Upward communication

Communication that flows from lower levels of an organization to higher levels.

Voice of employee (VoE)

The feedback and opinions expressed by employees regarding their work experience and organizational practices.