Hospitality Exam 1

Hospitality

Comes from Hospice, meaning to care for travelers

Tavern

First Hotels

Ordinary

First Taverns

Pineapple Tradition

Pineapples were given as a symbol of hospitality, Friendship, and Wealth

Carre's Hotel, 1790

First usage of the word hotel in the USA in New York

Eastern Exchange Hotel, 1846

First centrally heated hotel, From Boston

Kemmons Wilson, 1954

Opens first Holiday Inn

Goal of Hospitality

Create memorable experience

Types of Hospitality Businesses

Lodging, Restaurants, Tourism

BOH

Back of House

FOH

Front of House

ROI

Return on investment

Profit

Income - Liability

Perishable

Goes Bad

Tangible

Can be physically touched

Inseparable

Unable to be separated

Moments of Truth

First interaction of Customer with Staff

Hospitality Philosophy

Providing exceptional experiences, while also focusing on customer satisfaction

Main hotel Chains

Marriott, Hilton, Hyatt, IHG, Wyndham, Choice

Hilton

Hampton, Home 2, Tru, Waldorf Astoria

Hyatt

Caption, Alila, Dream

IHG

Hotel Indigo, Kimpton, Holiday inn, Six senses

Wyndham

Super 8, Days inn, Travelodge, Knights inn

Choice

Comfort Inn, Sleep Inn, Cambria