Chapter 13) Patient Relations and the Dental Radiographer

Skills that promote a good relationship between individuals are termed facilitation skills. true or false

false

technical skills alone are sufficient for providing optimal pt care. true or false

false

The excessive use of technical words may confuse the patient and result in miscommunication. true or false

true

The delivery of speech is important in verbal communication; the dental radiographer should speak in a pleasant, relaxed manner. true or false

true

nonverbal behavior cannot be used to enhance communication. true or false

false

If verbal messages are consistent with nonverbal messages, the patient is likely to respond with apprehension and mistrust. true or false

false

patients are more likely to understand a dental professional whose nonverbal cues signal indifference. true or false.

false

Eye contact plays a powerful role in the development of interpersonal relationships. true or false.

true

Listening involves only hearing. true or false.

false

when listening to a patient, the dental radiographer can use facial expression to convey appropriate emotional responses. true or false.

true

interpersonal skills are skills that are used to make communication easier and develop a trusting relationship between the patient and the dental professional. true or false

false

when a patient trusts the dental professional, the patient is more likely to comply with the prescribed treatment and return for further treatment. true or false.

true

The appearance of the dental auxiliary is important. true or false.

true

In many offices, the dental auxiliary is the first person to meet and greet the patient. true or false.

true

a patient should always be greeted by his or her first name. true or false.

false

it is appropriate for the dental auxiliary to chew gum while working with patients. true or false.

false

the dental auxiliary must develop a fast paced confident chair-side manner. true or false.

false

In most dental offices, the dental auxiliary is responsible for performing radiographic procedures. true or false.

true

The attitude of the dental radiographer affects patient relations. true or false.

true

the dental radiographer does not need to be courteous if a patient is uncooperative or difficult. true or false.

false

in the classroom or laboratory setting, ask students to work in pairs and to take turns role playing as a dental radiographer and a nervous pt.

operator should use professional language and avoid slang words. operator should maintain eye contact and an attentive posture w/ relaxed hands. using good listening skills and inviting the pt. to ask questions and showing interests in pt. requests.

Interpersonal Skills:

skills that promote good relationships, trusting relationship, and pt confidence

Communication Skills:

information exchanged between 2 or more people

Verbal Communication Skills:

use good choice of words; do not say non professional things, unnecessary words, or slange

Nonverbal Communication Skills:

use of body language; posture, body movement, eye contact, and facial expressions

Listening Skills;

not only hearing, but also receiving and understanding of messages

Faciliation Skills:

are interpersonal skills used to ease communication and develop a trusting relationship

First Impressions and Patient Relations:

wear clean clothing, be well groomed, fresh breath, never eat, drink, or chew gum, meet/greet pt by addressing them by Mrs., Mr., Dr, etc.

Chairside Manner:

the way the dental professional presents themselves at pt’s chariside

Attitude and Pt. Relations:

must be professional and show courtesy, patience, and honesty