Creative Thinking, Conflict Stages & Communication Barriers: Psychology and Management

What are the STAGES of the CREATIVE THINKING PROCESS?

Preparation, Immersion, Incubation, Insight, and Application (PIIIA like “peeya”)

Preparation

RECOGNIZE the problem

Immersion

become IMMERSED in the problem, dream up ALTERNATIVES

Incubation

SUBCONSCIOUS takes over

Insight

AHA experience, something CLICKS

Application

prove the SOLUTION has MERIT.

What are some techniques to foster creative thinking?

Brainstorming, Mind mapping, Pet peeve, Six hats, Forced association

What are the STAGES of CONFLICT?

Latent, perceived, felt, and manifest (Lions Prefer Fresh Meat)

What are the SOURCES of CONFLICT?

conflict aftermath, goal incompatibility, structural design (Conflicts Get Stuck)

What are the sources of conflcit? 2 (Differences Drive Problems)

different role expectations, degenerative climate, and personal differences (2)

Latent conflict

characteristics that LEAD to CONFLICT

Perceived conflict

AWARENESS

Felt conflict

emotionally INVOLVED, stress & anxiety

Manifest conflict

resulting ACTIONS

Conflict aftermath

CONSTRUCTIVE or DESTRUCTIVE

Goal incompatibility

lack of RESOURCES

Structural design

COORDINATION of RELATIONSHIPS

Different role expectations

ambiguity, overload, LACK of MATCH to STRENGTHS (Hint: starts with a Di)

Degenerative climate

differences in COMPANY CULTURE, power struggles

Personal differences

different VALUES, BEHAVIORS, VIEWS

Avoidance

appropriate when people have LITTLE to no INTEREST in the ISSUE or other PARTY or the RISKS are LOW for BOTH PARTIES

Accomodation

Appropriate when you STILL BELIEVE in the ISSUE, but it is NOT WORTH the fight (little hope for your achievement); The relationship is MORE IMPORTANT than the ISSUE. (Angel and Shannon)

Competition

Appropriate when the CONTEXT CALLS for it (sports, elections); Time is SHORT, and a decision NEEDS to be MADE; seeking to INCREASE PRODUCTIVITY

Compromise

Appropriate when time for DISCUSSION/NEGOTIATION is SHORT and the process NEEDS to be FAIR for ALL.

Collaboration

Appropriate when TIME is NOT an ISSUE and you SEEK to BUILD or REPAIR relationships

What barriers to effective communication exist? 1

Filtering, selective perception, information overload, emotional disconnects,

What barriers to effective communication exist? 2

lack of source credibility, semantics, and gender differences