DECA 1-100 Tourism and Hospitality

The purpose of interpretative rules (BL, 2, 2021 ICDC Hospitality Exam)

a document produced by the agency to explain regulations it has promulgated or to explain the meaning of a statute that it administers.

Examples of a positive nonverbal communication (CO, 5)

Standing straight with your arms by your sides

How to build rapport with future partnership (CR, 8)

Talk about the weather

What is a positive moment of truth (CR, 15)

A customer finds chocolates on her hotel room pillows after checking in

What is the foreign exchange market? (EC, 22)

The foreign exchange market is a global decentralized or over-the-counter market for the trading of currencies. This market determines foreign exchange rates for every currency. It includes all aspects of buying, selling and exchanging currencies at current or determined prices

Examples of Customer Service Skills? (EI, 25)

Empathy. ...
Adaptability. ...
Ability to Use Positive Language. ...
Clear Communication Skills

What is a company's cash flow statement? (FI, 37)

A cash flow statement is a financial statement that provides aggregate data regarding all cash inflows a company receives from its ongoing operations and external investment sources. It also includes all cash outflows that pay for business activities and investments during a given period.

What is depreciation? (FI, 37)

a reduction in the value of an asset with the passage of time

What is Amortization? (FI, 37)

the action or process of gradually writing off the initial cost of an asset.

What are two factors most creditors assess before deciding to issue credit to someone? (FI, 38)

Communication and character

What do you need to examine when conducting an environmental scan? (NF, 48)

Focus on your competitors; examine the research for trends, opportunities, and threats that might impact your business. Conduct an internal scan of your association; examine your strengths and weaknesses; consider where you are now and where you'd like to be in five or 10 years; interview or survey association leaders

What are secondary sources for hospitality and tourism information?(NF, 49)

Census data, psychographics, public opinion polls, and tourism forecasts

What is secondary data? (NF, 50)

the data that has already been collected through primary sources and made readily available for researchers to use for their own research

Examples of threats to data security?(OP, 59)

Insider Threats
Ransomware
Data Loss in the Cloud

How to reduce incidents of credit card fraud? (OP, 62)

Install EMV-enabled (security chip) credit card terminals at the check-in desk

What job can you get with a bachelors degree in hospitality and tourism (PD, 74)

Hotel manager

A company is most likely to only promote a product on social media if the product has a: (PI, 78)

low profit margin

What is secondary product promotion? (PR, 86)

Using one established product to prompt a new/different product

What is Sales promotion? (PR, 87)

A sales promotion is a marketing strategy where a business will use short-term campaigns to spark interest and create demand for a product

What are the elements of the promotional mix? (PR, 87)

Advertising.
Public relations or publicity.
Sales promotion.
Direct marketing.
Personal selling.

Why is it important to build clientele?(SE, 91)

It's cheaper to retain current customers than to attract new customers.

Why do we upsell to customers? (SE, 95)

help customers make good buying decisions.

How do gift cards benefit businesses (SE, 97)

can extend the customer base of the hotel.

What is the scalar principle (SM, 99)

a linear flow of communication in an organization, where information is relayed through an unbroken chain from upper management down to all employees

What is patronage product promotion(SM, 99)

Patronage promotions are designed to promote a firm's prestige or its features

What is a true brand promise? (CR, 12, 2021 2021 State Hospitality Exam)

a brand promise has to achieve the following three goals. It must: Convey a compelling benefit. Be authentic and credible. Be delivered, every time.

What is a flat tax? (EC, 21)

A flat tax applies the same rate to every taxpayer regardless of their income bracket, allowing for no deductions or exemptions.

What is a property tax (EC, 21)

a tax paid on property owned by an individual or other legal entity,

What is an excise tax (EC, 21)

taxes that are imposed on various goods, services and activities

What are liquid assets? Do they get taxed? (FI, 40)

Liquid assets refer to cash on hand, cash on bank deposit, and assets that can be quickly and easily converted to cash. liquidity is not taxed,

What is a will? Does it get taxed? (FI, 40)

a legal document that coordinates the distribution of your assets after death and can appoint guardians for minor children. Inheritances are not considered income for federal tax purposes,

What is a trust? Does it get taxed? (FI, 40)

A trust is a legal relationship in which the holder of a right gives it to another person or entity who must keep and use it solely for another's benefit. A trust is a separate legal and taxable entity.

When putting together a travel package what should you consider. (HR, 44)

geography and lifestyle.

What is a primary factor that affects the types of business records that a firm keeps? (NF, 50)

Government regulations

What are examples of qualitative data about a company? (NF, 53)

Interviewing hotel guests

Mobile technology is most likely to impact how
hotels conduct business:(NF, 54)

More room reservations are booked online

During what phase of the project life cycle does the project manager activate project controls? (OP, 63)

Execution

What are FOB
destination terms? (OP, 68)

the seller retains ownership of the goods (and is therefore responsible for replacing damaged or lost goods) up until the point where the goods have reached their final destination

One way to prevent breaches of digital customer data is to: (OP, 69)

collect as little data as possible.

What is a supporting product?(PM, 85)

those that add value for the customer and differentiate the product from the offerings by competitors

What is product extensions?(PM, 86)

the strategy of placing an established product's brand name on a new product that is in the same category

What is product positioning?(PM, 86)

the process of deciding and communicating how you want your market to think and feel about your product.

What are the stages of the product life cycle? (PR, 88)

introduction, growth, maturity, and decline

Describe the Growth stage of the product life cycle? (PR, 88)

consumers have accepted the product in the market and customers are beginning to truly buy in.

What is Loss prevention? (RM, 90)

Retail loss prevention is a set of practices employed by retail companies to preserve profit.

What is Risk transfer? (RM, 90)

Risk transfer is a risk management and control strategy that involves the contractual shifting of a pure risk from one party to another

What is suggestion selling? (SE, 94)

suggestive selling is when store associates encourage shoppers to add complementary products to their purchase or choose a more expensive product altogether

How does the internal psychological factor of esteem affect buying things? (SE, 95)

Makes you buy nicer things

Which management function lays the groundwork for all of the other management functions? (SM, 98)

Planning

What is substitute selling? (SE, 94)

A method for hedging price risk that uses debt market instruments, such as interest rate futures, or that involves selling borrowed securities as the primary assets.

information that is not
necessary to include in the body of the report should go:
(CO, 7, 2021 Area Hospitality & Tourism)

Appendix

What is an Appendix?(CO, 7)

An appendix contains supplementary material that is not an essential part of the text itself but which may be helpful in providing a more comprehensive understanding of the research problem and/or is information which is too cumbersome to be included in the body of the paper.

What is an Executive summary?(CO, 7)

a thorough overview of a research report or other type of document that synthesizes key points for its readers, saving them time and preparing them to understand the study's overall content.

What sections are in a professional report (CO, 7)

Executive summary
Bibliography
Appendix
Table of contents

What are during-the-sale touchpoints? (CR, 13)

A touchpoint is any encounter where prospective buyers engage a business or sales rep to exchange information, address questions, or handle a transaction.

What is innovative management? (EC, 20)

Gartner defines innovation management as a business discipline that aims to drive a repeatable, sustainable innovation process or culture within an organization. Innovation management initiatives focus on disruptive or step changes that transform the business in some significant way.

What is a standing committee? (EI, 30)

Standing committees (also called operating committees) are those committees that an organization uses on a continual basis. They can be set forth in the organization's bylaws, in its board operations and policy manual, or be established by custom.

what stage of the entrepreneurial process does an entrepreneur determine the amount of capital
needed to launch the business? (EN, 36)

Resourcing

Stages of the entrepreneurial process (EN, 36)

idea generation, opportunity evaluation, planning, company formation/launch and growth.

What columns are on bank statements? (FI, 39)

the date of the transaction, a description of the activity, debit (subtraction), credit (addition) and the running balance.

What is credit card fraud? (FI, 45)

Credit card fraud is an inclusive term for fraud committed using a payment card, such as a credit card or debit card.

Factors that segment the market: (49, MP)

Demographic, psychographic, behavioral and geographic segmentation

Characteristics of effective business information: (51, NF)

clear dates, facts, resources and schedules that should be double-checked for completeness and clarity.

Negative effects from technology on business: (52, NF)

Hacking and Stealing of Business Data
Distraction in Working
Often large costs involved with using the latest technology
increased risk of job cuts

What is the Operating system on a computer?(53, NF)

The operating system (OS) manages all of the software and hardware on the computer. It performs basic tasks such as file, memory and process management, handling input and output, and controlling peripheral devices such as disk drives and printers

What is a Modem on a computer? (53, NF)

A modem is a device that connects your home, usually through a coax cable connection, to your Internet service provider (ISP), like Xfinity. The modem takes signals from your ISP and translates them into signals your local devices can use, and vice versa.

What is needed from internal record maintenance? (58, NF)

The purpose of a record management system is to store and track compliance-related documents, policies, and procedures

What is a conflict of interest? (64, OP)

A conflict of interest occurs when an individual's personal interests – family, friendships, financial, or social factors – could compromise his or her judgment, decisions, or actions in the workplace.

What is a change-management plan? (67, OP)

A change management plan is a process a business follows to implement changes across the organization. Change management plans are typically used for significant or complex organizational changes that require a more strategic approach because of their impact on someone's job.

What is Drop shipment?(70, OP)

Dropshipping is an order fulfillment method where a business doesn't keep the products it sells in stock.

What is a Standing purchase order? (70, OP)

A standing order is a type of purchase order (PO) issued to establish an account with a specific supplier to obtain specific services during a specified time period

What do you want to do when a fire occurs?(75, OP)

Remember to GET OUT, STAY OUT and CALL 9-1-1 or your local emergency phone number. Yell "Fire!" several times and go outside right away.

How can companies unauthorized visitors from accessing the property? (76, OP)

Strong Password Policy
Two Factor Authentication
Physical Security Practices(keys, locks)
Monitoring User Activity

You should complete job applications with: (79, PD)

a black or blue pen to present a professional appearance

Which of the following early 20th century events had the most positive impact on the growth of mass
tourism: (83, PD)

The introduction of paid personal leave time for employees. so they could travel

information about a product is the job of the: (CR, 10 2020 State Hospitality Cluster)

the salesperson or employee: they did not do her/his
job correctly if the customer is still confused or has questions.

What is diminishing production.(21, EC)

diminishing returns are the decrease in marginal output of a production process as the amount of a single factor of production is incrementally increased, holding all other factors of production equal

What is diminishing utility.(21, EC)

Diminishing marginal utility refers to the phenomenon that each additional unit of gain leads to an ever-smaller increase in subjective value.

What is diminishing returns. (21, EC)

proportionally smaller profits or benefits derived from something as more money or energy is invested in it.

What is Wage garnishment (33, FI)

a legal procedure in which a person's earnings are required by court order to be withheld by an employer for the payment of a debt such as child support.

What is Rebate (33, FI)

a partial refund to someone who has paid too much money for tax, rent, or a utility.

What is Refund (33, FI)

pay back (money), typically to a customer who is not satisfied with goods or services bought.

What is a mutual fund.(35, FI)

an investment program funded by shareholders that trades in diversified holdings and is professionally managed.

What is a IRA.(35, FI)

an account set up at a financial institution that allows an individual to save for retirement with tax-free growth or on a tax deferred basis

What is a bond.(35, FI)

A bond represents a promise by a borrower to pay a lender their principal and usually interest on a loan

What is a a creditor? (36, FI)

a person or company to whom money is owed.

What is a rolling budget(39, FI)

A rolling budget, also known as a continuous budget or rolling forecast, changes constantly throughout the year.

What are accounts receivables? (40, FI)

the balance of money due to a firm for goods or services delivered or used but not yet paid for by customers.

firm policies concerning discriminatory behavior help: (42, HR)

promote diversity

Example of behavioral market segmentation based on Rate of use (44, MP)

Busy mothers have been identified as frequent consumers of energy drinks

What are Multithreading computer operating system? (46, NF)

Multithreading is the ability of a program or an operating system to enable more than one user at a time without requiring multiple copies of the program running on the computer.

What are Augmented computer operating system? (46, NF)

augmented reality, in computer programming, a process of combining or “augmenting” video or photographic displays by overlaying the images with useful computer-generated data.

What are Multiprocessing computer operating system? (46, NF)

Multiprocessor operating systems are used in operating systems to boost the performance of multiple CPUs within a single computer system

PowerPoint presentation transtion affect how the slide: (47, NF)

Slide 2 leaves and slide 3 enters.

What is a Virtual private network? (49, NF)

an encrypted connection over the Internet from a device to a network.

Negatives of a digital recordkeeping system?(51, NF)

Outdated data.
It takes time and costs money.
Inconsistency and inefficiency.

Examples of quality-control measures? (65, OP)

inspection, deliverable peer reviews and the software testing process.

What is a supply chain.(67, OP)

the sequence of processes involved in the production and distribution of a commodity.

What is a manufacturing flow. (67, OP)

the redesign of manufacturing processes to synchronize and balance them.

What is a logistics chain.(67, OP)

the path of goods and information from a creator to an end user, enables any business to turn product into sales