Intro to hospitality

Hospitality

The relationship between a guest and a host, characterized by goodwill and the reception and entertainment of guests.

Catering

The service of providing food to institutions, private industry, and private parties, overlapping with the hospitality industry.

General Manager

The head executive responsible for managing the operation of a hotel, including staff management, customer service, and financial aspects.

Bed and Breakfast (B&B)

A small lodging establishment offering overnight accommodation and breakfast, often run by private families.

Bar

A retail establishment serving alcoholic beverages and often food, such as a pub or tavern.

Nightclub

An entertainment venue and bar that operates late into the night, usually featuring music or dancing.

Fast Food Restaurant

A type of restaurant that serves fast food with minimal table service, often part of a chain.

Executive Chef

The top chef in charge of all aspects of food production, including menu planning and staff management.

Sous Chef

The chef who is directly in charge of food production and acts as the assistant to the executive chef.

Market Segmentation

The division of the broader hospitality market into categories based on types of establishments and services.

Professionalism

A code of behavior and attitudes that ensure effective service delivery and a positive workplace culture.

Customer Service

The assistance provided to customers before, during, and after their needs are met, emphasizing helpfulness and professionalism.

Product Knowledge

Understanding and ability to communicate the features, benefits, and value of a product or service to customers.

Confidentiality

The protection of personal and business information from unauthorized access or disclosure.

Classical Brigade

A hierarchical kitchen organization system that assigns specific roles and responsibilities to kitchen staff.

Service-Product Mix

The combination of products and services consumed in the hospitality industry, where guest experience includes both tangible and intangible elements.