Chapter 17 - Human resource policies & practices

Critical incidents

________: way of evaluating the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.

Citizenship

________: actions that contribute to the psychological environment of the organization, such as helping others when not required.

particular classification

Group order ranking: evaluation method that places employees into a(n) ________, such as quartiles.

co workers

Counter- productivity: actions that actively damage the organization, including stealing, behaving aggressively towards ________, or being late or absent.

job training

Off- the- ________: activities such as live classroom lectures, public seminars, self- study programs, Internet courses, webinars, podcasts and group activities that use role- plays and case studies.

Individual ranking

________: evaluation method that rank- orders employees from best to worst.

4 general skill categories

Basic literacy, technical skills, interpersonal skills and problem-solving skills

4 training methods

Formal training, informal training, on-the-job training and off-the-job training

3 types of behavior that constitute performance at work

Task performance, citizenship and counter-productivity

5 methods of performance evaluation

Written essays, critical incidents, graphic rating scales, behaviorally anchored rating scales (BARS) and forced comparison

Group order ranking

Evaluation method that places employees into a particular classification, such as quartiles

Individual ranking

Evaluation method that rank-orders employees from best to worst