________: way of evaluating the behaviors that are key in making the difference between executing a job effectively and executing it ineffectively.
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Citizenship
________: actions that contribute to the psychological environment of the organization, such as helping others when not required.
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3
particular classification
Group order ranking: evaluation method that places employees into a(n) ________, such as quartiles.
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co workers
Counter- productivity: actions that actively damage the organization, including stealing, behaving aggressively towards ________, or being late or absent.
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job training
Off- the- ________: activities such as live classroom lectures, public seminars, self- study programs, Internet courses, webinars, podcasts and group activities that use role- plays and case studies.
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Individual ranking
________: evaluation method that rank- orders employees from best to worst.
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4 general skill categories
Basic literacy, technical skills, interpersonal skills and problem-solving skills
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4 training methods
Formal training, informal training, on-the-job training and off-the-job training
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3 types of behavior that constitute performance at work
Task performance, citizenship and counter-productivity
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5 methods of performance evaluation
Written essays, critical incidents, graphic rating scales, behaviorally anchored rating scales (BARS) and forced comparison
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11
Group order ranking
Evaluation method that places employees into a particular classification, such as quartiles
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12
Individual ranking
Evaluation method that rank-orders employees from best to worst
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Flashcard (132)