Ch 6 - Control

Productivity

________ is a measure of how efficiently employees do their work.

Corrective action

________ is after- the- fact, when the problem has already occurred.

Direct supervision

________: management by walking around.

physical security

Protecting the workplace: controls enhance ________ and help minimise workplace disruptions.

Inputs

________: costs of resources (materials, labour expense, and facilities)

Feedback control

________: a control that takes place after an activity is done.

Organisational performance

________: the accumulated end results of all the organisations work processes and activities.

Performance

________: the end result of an activity.

process of monitoring

Controlling: ________ activities to ensure that they are being accomplished as planned and of correcting any significant deviations.

Productivity

________: the overall output of goods and services by the inputs needed to generate that output.

Controlling

process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations

Purpose of control

to ensure that activities are completed in ways that lead to accomplishment of organisational goals

Planning

controls let managers know whether their goal and plans are on target and what future actions to take

Empowering employees

control systems provide managers with information and feedback on employee performance

Protecting the workplace

controls enhance physical security and help minimise workplace disruptions

Performance

the end result of an activity

Organisational performance

the accumulated end results of all the organisations work processes and activities

Productivity

the overall output of goods and services by the inputs needed to generate that output

Output

sales revenues

Inputs

costs of resources (materials, labour expense, and facilities)

Feedforward control

a control that prevents anticipated problems before actual occurrences of the problem

Concurrent control

a control that takes place while the monitored activity is in progress

Direct supervision

management by walking around

Feedback control

a control that takes place after an activity is done