Controlling: process of monitoring activities to ensure that they are being accomplished as planned and of correcting any significant deviations
Purpose of control: to ensure that activities are completed in ways that lead to accomplishment of organisational goals
\
Planning and control links in management functions:
As the final step in the management process, controlling provides the critical link back to planning. If managers didn’t control, they’d have no way of knowing whether their goals and plans were being achieved and what future actions to take.
\
Process of Control:
Measuring actual performance
Comparing actual performance against a standard
Taking action to correct deviations or inadequate standards
Performance: the end result of an activity
Organisational performance: the accumulated end results of all the organisation’s work processes and activities
\
Productivity: the overall output of goods and services by the inputs needed to generate that output
Productivity is a measure of how efficiently employees do their work
\
Types of Control:
\
Advantages of feedback control:
\
\
\