Chapter 5: Job satisfaction

Week 4

What is job satisfaction?

pleasurable emotional state from thinking about our jobs

• how you think about your job

• how you feel about your job

What is the value percept theory?

perception if job gives you things you value

• finds satisfaction based on 5 facets

What are the 5 facets of the value percept theory?

Satisfaction with work is based on:

1. Pay

2. Promotion

3. Supervisor

4. Co-worker

5. Work itself

What is the 5 core characteristics of the job characteristics theory?

1. Skill variety (job requires you to do different types of work)

2. Identity (job allows completion of an identifiable piece of work)

3. Significance (work that you do feels like it impacts others)

4. Autonomy (freedom to make decisions on how you work)

5. Feedback (on the job from the job, not from supervisor)

What are the 2 moderators of the job characteristics theory?

1. Knowledge & skill (if job varies/autonomous but you lack the skills, you will be more stressed)

2. Growth need & strength (people have personal need to grow/be challenged but it depends on the person)

What is job enrichment?

The attempt to raise the scores of the 5 job characteristics

What is the affective events theory?

Workplace events can cause emotional reactions

• A satisfied employee feels good about the job on average but is prone to fluctuations

What are moods & emotion?

Job satisfaction reflects what you think & feel about your job

• Emotional labour: need to manage emotions to do job well (flight attendant)

• Emotion contagion: catching mood of co-worker