deca pt 3

Which of the following activities is the primary responsibility of the U.S. judicial system:

Applies the laws.

John loves sports and would like to own his own sporting goods business. He has set aside some money

for investment but has very little time for the day -to-day operations of a business. What type of business

ownership would you recommend?

Corporation.

Which of the following products would likely use an exclusive distribution pattern:

A large piece of farm machinery.

Which of the following is the most common channel of distribution for consumer goods:

Manufacturer

Using coercive power in distribution channel relationships is illegal in the United States if it

...Restricts competition

When coordinating marketing activities, it is important for all distribution channel members to understand

their roles in the supply chain and to

...Communicate clearly

What is an effective technique for employees to use to extract relevant information from written

materials?

...Take notes while reading

Which of the following is a communication technique that supports and encourages a speaker:

...Active listening

In order for an employee to follow directions s/he is being given about how to do a new job properly, the

employee must

...Focus on the message's content

To enunciate when speaking to customers means to

...Pronounce words clearly.

Paul is responding to an inquiry he received in the mail. His response includes some good news and

some bad news. How should he structure his response in light of the bad news?

...Place the good news at the beginning and the bad news in secondary position(s)

When you ask questions in an open -minded way, you avoid

...Attacking someone else's idea.

When writing e-mail messages to businesspeople, it is best to avoid using

...Initialisms.

Employees often use simple written reports to provide managers with \__________ information.

...Routine

What might a business lose if an advertisement attracted new customers, but they were greeted by a

discourteous employee?

...Repeat business.

What kind of customer would make the following statement: "Why are you always moving everything

around? You really make it hard for me to find what I want."

...Disagreeable

Carpeting had been installed in Karl's living room and den on Friday afternoon. The next day, he noticed

that along one wall, the carpeting was not laid properly. Karl called the installer to have the problem

corrected. The carpet installer should first

...Listen to Karl and see the problem through his eyes.

Dry cleaning is an example of a(n)

...Economic service.

When goods or services are made more useful to consumers, the goods and services have added

...Utility

Because the Engel Company takes raw materials and makes products that are useful for consumers, it is

an example of a

...Manufacturer

Which of the following has a direct impact on a manager's span of control:

...Number of subordinates

The economic system in which producers are willing to use resources to create products that consumers

are willing to buy is known as a \__________ economic system.

...Market.

Which of the following situations would involve direct competition:

...A new bank opens in a community already served by three banks.

Which of the following transactions would be counted in the gross domestic product:

...A customer purchases a sweater.

A high rate of unemployment usually has a negative impact on a country's

...Gross domestic product.

Jennifer's manager pointed out some areas for improvement in her last performance review. Now, she

thinks she is a poor employee. This is an example of

...False generalization.

Katrina is a long-time employee who routinely finishes her assignments ahead of schedule. John, a new

employee, often stays late to complete his work. As a responsible employee, Katrina should

...Offer to assist John if she can

One of the characteristics of a positive attitude that is easy to observe is

...A friendly smile.

Which of the following causes the greatest number of cultural sensitivity issues:

...Communication.

An effective way to create a desire for others to agree with your ideas is by

...Explaining benefits.

Which of the following is a basic belief that you must have so you can start to be assertive:

...Your thoughts, feelings, ideas, and opinions are important

Employees who are able to deal with new situations and changes in the workplace are demonstrating

...Adaptability

Shari finally finished the major project she'd been working on for months, so she takes the day of f and

heads to the spa. Which step in developing an achievement orientation does this illustrate?

...Rewarding yourself for your accomplishments

Human relations can best be described as the study of the ways people

...Form and conduct relationships

When Matthew receives a check four times a year for income he has earned on his stock investments, he

is receiving

...Dividends

The XYZ Company has a financial organization within the business that offers small loans, installment

credit, and low interest rates to its members. This is an example of a

...Credit union

Preparing wills and setting up guardianships are types of financial services that often are provided by

...Attorneys

Mark has decided to hire a financial-services provider to help him plan his long-term financial goals.

Which of the following should he do first:

...Obtain referrals from trusted friends.

Business risks that are caused by changes in the market are called \__________ risks.

...Economic.

Which of the following presents the steps in the accounting process in the correct order:

...Record, organize, summarize

A business's cash flow statement for one month indicates cash sales of $10,250, credit sales of $3,750,

loans received of $525, and fixed expenses of $2,800. Calculate the total cash receipts.

...$10,775

A summarization of the total income and expense of a business for a period of time is called

...The profit-and-loss statement.

One reason why human resources management is important to the success of a business is because this

process is responsible for

...Staffing the business

Which of the following is one way that businesses use marketing information:

...To develop new products.

A marketing -information management system can help businesses to

...Discover new markets

The Internet gives marketing-information managers the ability to search for data in

...Remote locations

Kelli accesses a professional association's web site to review information about employment trends in a

specific industry. What type of research is Kelli obtaining?

...Secondary

Which of the following is an example of a method that marketers use to conduct causal research:

...Experiments

Marketing businesses use the information from sales representatives to make decisions. One type of

report that details a sales representative's planned sales calls and routes for an upcoming week or month

is a(n) \__________ report.

...Activity

What is a common method of collecting research data that often involves the use of questionnaires?

...Mail survey

What type of data do descriptive statistics summarize?

...Sample

What should researchers consider when evaluating the design of questionnaires?

...Types of questions

One way for a marketing researche r to determine if online journals and articles are up -to-date is by

...Locating the publication date

The most immediate impact of the marketing function is its relation to

...Offering a variety of goods and services

When Ken Ditioner, owner of Shine Shampoo, considers how to package the items he produces, he is

making a \__________ decision.

...Product

If you were trying to convince someone to use quantitative sales forecasting, which of the following

factors would you stress:

...Factual basis.

Which of the following is a trend in information management:

...Increased compliance laws and regulations

A legal issue associated with the use of information might involve the violation of \__________ laws.

...Copyright

Which of the following is a computer-based time -management tool that helps employees keep track of

their appointments and activities:

...Electronic task organizer

What is a spreadsheet soft ware program's calculation for next year's operating expenses based on the

following information: an increase of 5% over current sales of $675,500 a year, and a 3% increase in

operating expenses that are currently 40% of sales.

...$304,988.25

What approach to record keeping is Dahlia's business using when it hires a data processing center to

handle the record keeping for its accounting information?

...Outsourcing the task.

Which of the following examples illustrates how environmental factors are dynamic:

...High interest rates will eventually get lower

What is the advantage to businesses of reviewing internal records to obtain information?

...Data are specific to the company

When operating machinery in the workplace, employees can reduce the risk of injury to themselves and

damage to the machinery by

...Following the manufacturer's operating instructions

Which of the following is an example of a security precaution to protect the business from credit-card

fraud:

...Checking the customer's signature.

Which of the following is an example of an internal source that Eli can use to develop a project that he

needs to complete for his supervisor:

...Sales reports

Which of the following is a benefit of project planning:

...Coordinating all of the parts of the project

An auto-parts buyer evaluates a new vendor's performance and determines that the vendor didn't follow