3. TOURISM AND HOSPITALITY PROFESSIONAL

Direct

EMPLOYMENT

Deals with the demand-side of the business, refers to jobs where employees have face-to-face contact with tourists.

Indirect

EMPLOYMENT

Works with the supply side, includes jobs with intermediaries such as restaurant suppliers, contractors, marketing consultants and handicraft producers.

Diversity

DIVERSITY IN WORKPLACE

“The mix in the workplace of people from different race, cultures and backgrounds.”

Cultural Diversity

DIVERSITY IN WORKPLACE

Refers to the cultural differences between people that includes language, manner of dressing, traditions, morality, religion, social organizations as well as the way they interact with the environment.

• Written and verbal communication

• Technical

• Human Relations

• Conceptual

• Analytical

• Decision-making

• Digital capabilities

• Critical thinking

• Initiative

• Maturity

• Confidence

• Willingness to learn

• Ability to work independently and with a team

• Ability to think quickly

• Integrity

21^ST CENTURY SKILLS

Ethics

ETHICS IN THE WORKPLACE

“A set of moral principles, especially ones relating to or affirming a specified group, field, or for of conduct”

From Greek word “ethikos” – “of or for morals”

Morals

ETHICS IN THE WORKPLACE

From Latin word “mos” – “distinction between right and wrong”

• Honesty

• Integrity

• Trustworthiness

• Loyalty

• Fairness

• Concern and respect for others

• Commitment to excellence

• Leadership

• Reputation and morale

• Accountability

10 ETHICAL PRINCIPLES FOR TOURISM AND HOSPITALITY MANAGERS

Entrepreneurs and Business Owners Executive

CAREER PATHS

These are heads of an organization. They may be either owners, corporate executives or both. They have limited contact with the customers since their role is more strategic in nature.

Managerial

CAREER PATHS

These positions involve budgeting, analysis, planning and change management in order to help employees and the organization.

Supervisory

CAREER PATHS

They are tasked with responsibilities including monitoring and coaching front-line employees.

Front Line

CAREER PATHS

These are also referred to as rank-and-file employees.

Association of Southeast Asian Nations (ASEAN) and Mutual Recognition Agreement on Tourism Professional (MRATP)

CAREER PATHS

The _____ and _____ enables qualified professionals from member-countries to work in any country within the region.

• Brunei Darussalam

• Burma

• Cambodia

• Indonesia

• Laos

• Malaysia

• Philippines

• Singapore

• Thailand

• Vietnam

• Myanmar

Association of Southeast Asian Nations (ASEAN) and Mutual Recognition Agreement on Tourism Professional (MRATP)

Members:

• Front Office

• House Keeping

• Food Production

• Food and Beverage Service

• Travel Agencies

• Tour Operation

ASEAN-MRA SIX LABOR DIVISION