Business Communications Final: McGraw Hill

Characteristics of the social age

Network communication, knowledge sharing, transparency, and honesty, all describe characteristics of what?

Professionalism, productivity, plan, and structure collaboration platoforms.

What describes the corporate approach to collaboration platforms in the workplace?

Building relationships to improve credibility

Your corporate reputation is referring to what?

All of these

When using social media in the workplace, what are key components of doing so?

Plan, write, and review.

Overall, the writing process follows a general format

True

Respecting boundaries and avoiding oversharing are good general principles when using social media.

Considered your audience, Focused on your information, and then your Message.

The AIM approach when you're thinking about your audience- what does that stand for?

Call to action and goodwill. (B and C)

What might be a part of a letter that would be at the end of a message?

Any of these

When constructing a persuasive message, what method of influence might be used?

Attention-getters

What is the first key component of a persuasive message?

"Trust-me" statements

What should one avoid when using persuasive messages?

True

An effective persuasive letter would be written with these basic guidelines.

Gain attention, provide a need, etc.

True

An effective persuasive letter or sales message should be very concerned about the use of negative words in the message.

Bragging about the CEO

Which is NOT a good "attention-getter" in persuasive messages?

it's fair?

In general, all letters and messages should pass the FAIR Test, which implies...

True

Professionals often enhance their credibility by delivering bad news in an honest, caring, and timely fashion.

Establish common ground, shows appreciation, and states sympathy and goodwill.

What is a buffer statement in a bad-news letter?

Rationale first

If you were reading an indirect bad-news letter, would you see a "rationale" first, or the bad news first?

True

Your tone is often as important as the message itself

At each level the information gets inaccurately stated.

Large companies often fall victim to the "mum effect" when messages are filtered through the chains of communication in an organization. What happens to the messages when this happens?

Focus on the future and show goodwill

What are the best statements to compose when ending a bad news letter or announcement?

All of these

As a good manager, how would one deliver negative feedback from a job evaluation?

True

When delivering performance appraisals, focus upon actions and results, not attitudes and intentions, which are much more productive

Any of these

Where would you use a buffer statement in a bad-news letter?

Primary Research

When gathering information for a presentation, the most reliable research to use is done by yourself or your organization. What is this called?

All of these

When communicating with Charts and Tables, which of the following creates effective usage?

The Take-Away Message

What is the most important detail that should be communicated when using charts and graphs?

All of these

When evaluating data quality for your chart and graphs, which of the following is important?

Paraphrasing

Which form of reference documentation needs to be recognized from its source bud does not always need quotation marks?

True

The use of webpages and information from those must be referenced and documented

Executive Summary

What part of a report quickly summarizes it?

True

The "Recommendations" or "Conclusion" sections of a report should be specific, achievable, and based on needs and opportunities and described in the report.

Precision-oriented

Reports should be constructed in a style that indicates the business problem, facts, conclusions, and recommendations. What is this style?

False

When planning a presentation, audience analysis is not necessary to be effective.

All of these

What is referred to as types of "learning style?"

Well-developed takeaway messages and supporting information and structure. (Both A and B)

Successful presentations rely on what?

Start by selling the audience something

All of these are Effective "attention-getters" in presentations except:

False

In slide presentations, it is best to use simple backgrounds with few photo images.

False

Squeezing as much information as possible onto each slide in a presentation is very effective.

Speaker

When conducting a presentation, whom should the focus be upon?

Use more slides

When conducting an online presentation, the speaker needs to do the following except:

True

Presenting effectively in teams involves declining on presentation roles, standing together to maintain a united approach, refer to another's points, and transition effectively

Stand in front of the slide projection and tell the audience things aren't going as expected. (B and C)

When presenting with a slide show, it is best to NOT:

Abilities

What are skills and knowledge that can be applied to accomplish work tasks?

Attributes

What are personal traits or characteristics?

Competence, caring, and character

What establishes credibility in the job application process?

A qualification or skills sumarry

Instead of former "Objective" at the beginning of a Resume, what is most professionally acceptable in today's more effective Resumes?

Personal interests and hobbies

On a great Resume, it is best NOT to include:

True

On a Resume, it is best to group information, use bold print and italics to increase simple reading and a visually appealing layout

True

It is best on both Chronological and functional resumes to highlight your key selling points by using bullet points

False

You MUST present references with every Resume that you send out

False

Most hiring managers do NOT read cover letters and consider them as a decision factor as to whom they interview.

Discussing why you are not presently working

Which is Not a component of your cover letter?

True

It is important and recommended to send a thank you email or letter after you interview for a position.

False

It is not a key point in an online, off-site interview to dress professionally because they're not going to see most of you anyway.

Networking meetings, job fairs, etc.

Written What are some avenues for "professional networking"?

Check book

Written Name 4 action verbs that describe your work history or skills.

Open- ended require expanding "tell me about a time you resolved in issue blah blah blah" . Closed-ended could be yes or no questions. "do you enjoy working in the public?"

Written What are 4 questions that you could be asked in an interview (2 open-ended and 2 closed-ended questions)?

Properly answer the 4 example questions in the above blank

Written