HDFS455 Exam 2 Penn State

Spring 25 McCann

4 Main Roles of a Supervisor

Lead, manage, mediate, mentor

5 Key Skills of a Supervisor

Timely, focused, clear, honest, enjoys job

Adaptive Supervision

Being able to fluctuate between the 4 supervising styles

4 Supervising Styles

Coaching, facilitating, directing, delegating

3 Important Employment Laws

EEOC, OSHA, Fair Labors Standards Act

EEOC

Equal Employment Opportunity Commission, Enforces laws to prevent unfair treatment on the job due to sex, race, color, religion, national origin, disability, or age

OSHA

Occupational Safety and Health Administration; responsible for establishing and enforcing safety and health standards in the workplace

Fair Labors Standards Act

Set a maximum hours and maximum wages

Teambuilding Skills

Problem solving, creativity, effective feedback, confidence

Experimental Learning

Learning that takes place when students actually experience and then reflect on their learning

3 Learning Zones of Teambuilding

Panic zone, growth zone, comfort zone

5 Key Aspects of a Job Description

Role, key tasks, essential skills/education/certifications, hours/location, compensation

Employee Evaluations

A periodic assessment of an employee's skills, attitudes, and behaviors and how they are used and perceived in the work setting. A good one has improvement areas, what is going well, and goal setting for the next period

Progressive Discipline

There are clear steps outlined for handling underperforming employees, which lead to increasingly serious sanctions/punishments

Why do most employees leave their jobs?

Bad job, workplace environment, culture, or manager

Workplace Benefits

Insurance, PTO, retirement, etc.

2 people that came in to speak during class

State College Police Department (person is police social worker) and the Centre County Office of Aging

Covey says which business model is obsolete?

Industrial Model

5 tips for keeping volunteers engaged in HSOs

Tap into their motives, tell them what to expect, make volunteering convenient, make it fun, show appreciation