Communication in Management 349

These flashcards cover key vocabulary terms related to Chapter 15 on communication in management, focusing on perception, attribution, and interpersonal communication strategies.

Perception

The process of organizing and interpreting sensory information to understand the world.

Perceptual Filters

The characteristics of our personalities, psychology, and experiences that influence how we perceive information.

Selective Perception

The tendency to notice and accept objects and information that is consistent with our values while ignoring inconsistent information.

Closure

Filling in gaps in information based on what we already know; making assumptions about missing information.

Attribution

The process by which individuals explain the causes of behavior, usually categorized into internal and external attributions.

Fundamental Attribution Error

The tendency to overemphasize personal characteristics and underestimate situational factors when explaining others' behaviors.

Self-Serving Bias

The tendency to attribute successes to internal factors and failures to external factors.

Nonverbal Communication

Communication that occurs without words, including body language, facial expressions, and other physical cues.

Constructive Feedback

Feedback intended to be helpful and encouraging that focuses on specific behaviors.

Destructive Feedback

Feedback that is negative and often causes defensive reactions in the recipient.

Noise

Anything that interferes with the transmission of a message in communication.

Organizational Silence

The phenomenon where employees withhold information about problems due to fear of negative consequences.

Kilmann's Conflict Resolution Grid

A framework for understanding different conflict resolution styles which include avoiding, accommodating, competing, collaborating, and compromising.

Active Listening

Fully focusing on, understanding, and responding thoughtfully to a speaker.

Empathetic Listening

Listening that seeks to understand the speaker's perspective and feelings.

Communication Channels

The mediums through which communication occurs, such as face-to-face, written formats, or electronic means.

Jargon

Specialized language or terminology used by a particular profession or group that can hinder effective communication.