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17 Terms
1
Quality Management System (QMS)
A structured framework that defines policies, procedures, and processes required for an organization to consistently deliver high-quality products or services.
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2
ISO 9001:2015
The most widely recognized QMS standard, applicable to various industries, focusing on maintaining quality management.
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3
Total Quality Management (TQM)
A holistic approach emphasizing customer satisfaction and employee involvement in quality improvement.
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4
Corrective and Preventive Actions (CAPA)
Mechanisms put in place to address defects and prevent recurrence in a quality management system.
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5
Internal Audits
Regular evaluations to ensure compliance with standards and identify areas for improvement within the QMS.
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6
Environmental Management System (EMS)
A structured framework that helps organizations systematically manage environmental responsibilities and improve performance.
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7
Voice of the Customer
Feedback from customers that guides quality improvements and product development.
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8
Process-Based Approach
Focus on the workflow and processes within an organization to improve overall quality and efficiency.
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9
Standard Operating Procedures (SOPs)
Documented guidelines to maintain consistency in processes and operations in a QMS.
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10
Six Sigma
A data-driven methodology aimed at reducing process defects and improving quality.
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11
Lean Manufacturing
A systematic method for waste minimization without sacrificing productivity.
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12
Quality Assurance
The act of ensuring that an organization's processes and products meet established quality standards.
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13
ISO Registration
The process of certifying an organization’s quality management system to meet specific ISO standards.
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14
PDSA Cycle
Plan-Do-Study-Act cycle for continuous improvement in processes and systems.
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15
Environmental Labeling
The practice of informing consumers about the environmental attributes of a product, often through standard certifications.
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16
Life-Cycle Assessment (LCA)
The evaluation of the environmental impacts associated with all stages of a product's life from cradle to grave.
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17
Feedback Loops
Systems that provide ongoing information for evaluating and improving processes, incorporating customer and performance insights.
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