Quality

Cost of Quality (COQ)

All costs incurred over the life of the product ensuring it meets the quality of the product.

What does 'Plan Quality Management' involve?

Identifying quality requirements and standards for the project and documenting compliance.

Quality Management Plan

A plan that includes quality standards, control activities, quality tools, and continuous improvement processes for the project.

Cost Benefit Analysis

An analysis to determine if the benefits of activities exceed their costs.

Defect Prevention

Preventing defects from reaching customers by building quality into planning and design.

What is the purpose of test and inspection planning?

To determine how to test or inspect project output to meet stakeholders' needs.

Matrix Diagram

A tool used to show the relationship between two or more groups within a project.

Quality Metrics

Specifications used to measure quality during the control quality process, such as errors per line of code.

Mind Mapping

A visualization technique used to organize and structure data.

Flowcharts

Graphical representations of processes that highlight areas for improvement.

Building a Culture of Quality

Creating an organizational environment that emphasizes the production of quality work.

Logical Data Model

A visual representation of data that aids in identifying suitable sorting and organization methods.

What is a key factor in ensuring effective quality management?

Preventing customer discovery of defects, as it ultimately costs more.

What are the components of Cost of Quality?

Conformance, Prevention costs, Appraisal costs, Non-Conformance costs (internal and external failures).

Guidance and Direction in Quality Management

Providing a framework on how quality will be managed and verified throughout the project.