MNG 3204 Information Systems in Digital Age

Flashcards on business processes, management groups, enterprise systems, and collaboration.

What are business processes?

A collection of activities required to produce a product or service.

How are business processes related to information systems?

Information systems support and automate business processes, allowing for efficient data flow and coordination.

Give three examples of functional business processes.

Assembling the product, identifying customers, paying creditors.

How computer-based information systems help order fulfillment?

They enable rapid information flow within the firm, with business partners, and with the customer.

How information systems automate business processes?

Automate many steps in business processes, such as checking a client’s credit, or generating an invoice and shipping order

Can a single information system provide all the information an organization needs?

No, organizations require different kinds of systems to meet the diverse needs of different interests, specialties, and levels.

What is a transaction processing system (TPS)?

A computerized system that performs and records the daily routine transactions necessary to conduct business.

What is the role of Management Information Systems (MIS)?

MIS provide middle managers with reports on the organization’s current performance and are used to monitor and control the business and predict future performance

What is the focus of decision-support systems (DSS)?

They focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.

Name three types of analysis of a DSS.

Sensitivity Analysis, What-if analysis, Goal Seek Analysis

What is Sensitivity Analysis?

It is a tool used in financial modeling to analyze how the different values of a set of independent variables affect a specific dependent variable under certain specific conditions.

What is What-If Analysis?

It is a decision making method that helps to make the right decision and think about what effect it will have beforehand.

What is Goal Seek Analysis?

It reverses the direction of the analysis done in what-if and sensitivity analysis. Instead of observing how changes in a variable affect other variables, goal seeking analysis sets a target value (goal) for a variable and then repeatedly changes other variables until the target value is achieved.

What is the function of Executive Support Systems (ESS)?

ESS help senior management make non-routine decisions requiring judgment, evaluation, and insight.

What are enterprise applications?

Systems that span functional areas, focus on executing business processes across the business firm and include all levels of management.

What is collaboration?

Working with others to achieve shared and explicit goals.

List at least three reasons for collaboration.

Changing nature of work, growth of professional work, increased emphasis on innovation and changing culture of work and business.

What are the benefits of collaboration?

Increase productivity, improve quality, drive innovation, improve the customer service, and enhance financial performance.

What are the requirements for collaboration?

An open culture, a decentralized structure and Use of collaborative technology