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MNG 3204 Information Systems in Digital Age
MNG 3204 Information Systems in Digital Age
Business Processes and Information Systems
Businesses rely on information about suppliers, customers, employees, invoices, payments, and products/services.
Business performance depends on well-designed and coordinated business processes.
Businesses are collections of processes; examples include designing, manufacturing, assembling, and revising products.
Examples of Functional Business Processes
Manufacturing and Production:
Assembling products, quality checking, creating bills of materials.
Sales and Marketing:
Identifying customers, creating product awareness, selling products.
Finance and Accounting:
Paying creditors, creating financial statements, managing cash accounts.
Human Resources:
Hiring, evaluating, and enrolling employees in benefit plans.
How Systems Serve Management Groups
Information systems automate manual tasks and enable broader information access, simultaneous task execution, and faster decision-making.
Types of Information Systems
Support processes for sales/marketing, manufacturing/production, finance/accounting, and human resources.
Support decision-making for operational, middle, and senior management.
Transaction Processing Systems (TPS)
Track elementary activities and transactions like sales, receipts, and payroll.
Computerized systems record daily routine transactions.
Management Information Systems (MIS)
Support monitoring, controlling, decision-making, and administrative activities for middle management.
Provide reports on current performance to monitor and predict future performance.
Decision-Support Systems (DSS)
Address unique, rapidly changing problems without predefined solutions.
Types of Analysis:
Sensitivity Analysis: Examines how changes in independent variables impact a dependent variable (e.g., market share vs. advertising budget).
What-if Analysis: Assesses the impact of different decisions (e.g., cutting advertising and its effect on sales).
Goal Seek Analysis: Sets a target and adjusts variables to achieve it (e.g., number of nurses needed to reduce patient waiting time).
Executive-Support Systems (ESS)
Help senior management make non-routine decisions requiring judgment and evaluation.
Present data from various sources through user-friendly interfaces, often using portals.
Incorporate external data (e.g., tax laws) and internal data from MIS and DSS.
Enterprise Systems
Integrate different systems to work together, spanning functional areas and management levels.
Coordinate business processes for efficiency in resource management and customer service.
Collaboration
Working with others to achieve shared goals in business settings.
Can occur in informal groups or formal teams with specific missions.
Reasons for Collaboration:
Changing nature of work.
Growth of professional work.
Changing organization of firms.
Emphasis on innovation.
Changing culture of work and business.
Increase in remote work.
Benefits of Collaboration
Increased Productivity: Faster task completion with fewer errors.
Improved Quality: Faster error communication and correction.
Enhanced Innovation: Generation of more innovative ideas.
Better Customer Service: Faster and more effective resolution of customer issues.
Superior Financial Performance: Improved sales growth and profitability.
Requirements for Collaboration
Open culture.
Decentralized structure.
Use of collaboration technology for implementation, operations, and strategic planning.
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undefined Flashcards
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History Quiz Vocab:
Note
Studied by 9 people
5.0
(1)
CGO casus 3
Note
Studied by 8 people
5.0
(1)
Chapter 10 - The Age of Jackson
Note
Studied by 31 people
5.0
(1)
Chapter 3: The History of the Atom and Periodic Table
Note
Studied by 18 people
5.0
(1)
Chapter 7 - Harmonic Organization 3: Functions and Cadences
Note
Studied by 24 people
5.0
(1)
0.2: Pre-Colonial America
Note
Studied by 15 people
5.0
(2)