Domain 5: Management and Leadership

clinical measures = tools and metrics used to

evaluate the safety, effectiveness and quality of healthcare services

kinesthetic =

learning through physical activity + getting into a system and learning the layout and workflows

serial work division = patient/item is

passed through a chain of specialists, each handling one specific part of the sequence

parallel work division =

perform the same tasks at the same time

zero based budgeting =

each activity needs to be justified in each new period + no extending the budget, every dollar is used up

opening conference =

initial meeting that officially starts a survey or audit - provides overview of organization and sets agenda

preliminary meeting

informal + used to discuss ideas before audit

strategic planning

forward-looking, systematic process that defines an organization's mission, vision, and long-term goals while aligning resources to achieve them.

An implementation plan is developed to ensure successful execution and includes

strategies, goals and objectives

Hiring a known and proven employee with an understanding of the organization and improving morale among current employees are both

advantages to internal recruitment 

Critical skill for strategic manager

envision relationship between trends and opportunities

warranty

statement made by one party to induce another party to enter into a contract

Sarah is not clear about why she needs to collect so much data as she performs her HIM job. Sarah’s manager explains that the basic premise behind collecting job analysis data is to determine the job requirements and delineate appropriate ________and ________.

Position classification + grade level assignments

Healthcare entities strategic profile

geographic market + market segments + customers or users

In the current strategic planning environment you must be fluid and open to change since

it is so volatile

“Do Not Use” by JC is to

reduce medication errors from misinterpretation

Which of the following is an example of a budget used as a controlling tool?

Responding to the monthly budget variance report

• Once the budget preparation period is over the budget becomes a controlling tool

Daniel, the admission department supervisor, has been receiving complaints about his registration staff. They are making patients late for their appointments because they are so slow and the lines are long. What should Daniel do first to address this problem?

Observe the patient registration process 

• Most problems are related to processes rather than employees

Lewin’s transition stages =

unfreezing, change, refreezing

Lewin’s transition stages: unfreezing =

preparing the organization for change by identifying the need for transformation and fostering readiness

Lewis’s transition stage: change =

focuses on implementing the new behaviors, processes or systems 

Lewin’s transition stages: refreezing =

the change becomes status quo + stabilizing these changes

an example of a vision statement

“The decision support department will be known throughout the organization as the epicenter of information”

an example of a mission statement

“ensures secure, complete, and quality documentation of patient care”

knowledge management is when

someone more experienced trains someone new

bridge employment is

temporary/part time employment

laggards

last people to adapt to something

point method

places weight on each compensable factor in a job + common method to determine specific wage and salary

hay method

measures a job relative value inside the company

job crafting

individually-driven process of making changes to the characteristics of the job to reflect his/her motives/strengths/passions

job enrichment

HR strategy to add more value to the role

4 components of strategic planning

• environmental scanning (situation analysis)

• strategy formulation (setting direction)

• strategy implementation (execution)

• strategy evaluation (monitoring performance)

project charter ______ the project

defines

general ledger

collection of accounts comprising assets, liabilities, owner’s equity, revenues and expenses

chargemaster list

database that contains a comprehensive listing of items that could produce a charge

layoffs

unpaid leaves of absence initiated by the employer as a strategy of downsizing staff

early majority

backbone of the organization

effective change management

influences rapid, profound and sustainable behavior change

The ability to move money from a department’s travel budget to the supply budget meets which one of the following characteristics of effective control?

flexibility