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Stress
A natural, through trying part of life. A reaction to difficult events usually involving feelings of anxiety. Stressful events do not become crises if a person can cope with them and functioning is not impaired.
Crisis
A state of disequilibrium that occurs after a stressor (precipitating event). The person is then unable to function in one or more areas of his or her life because customary coping mechanisms have failed.
Confidentiality
An ethical standard providing the client with the right for all disclosures in counseling to be kept private.
Ethical Mandates
Moral principles that govern a person’s behavior or the conduct of an activity. A combination of character and customs that: guide behaviors that are deemed good for society and each individual
Standards set forth by professions
Coping Strategies
Have individual explore their own attempts at coping and think of what they would like to do now.
Encourage development of new coping. If they think it’s their own plan, they are more likely to follow.
Journaling, reading, view films or participate in assertive training or stress management courses
Referrals to support groups, 12 step groups, long term, family, or marital therapy, shelters, and other agencies
Duty to warn
“privileged communication ends where public peril begins”
This includes peril to clients if they endanger themselves because of a mental disorder
Countertransference
Unconsciously determined attitudinal set by the therapist which interferes with his work
Self-awareness
Being conscious of one’s own emotions, values, opinions, and behaviors
Dual Relationships
Occur when a counselor has more than one kind of relationship with a client
Cultural Sensitivity
Consider cultural factors when conducting counseling sessions
A willingness to suspend what you know, or what you think you know about a person based on generalizations about their culture.
Assessing Suicide Risk
Determine risk level the more signs, symptoms and clues that a client presents, the higher the risk factor of actually attempting or completing a suicidal attempt
Compassion Fatigue
A state of exhaustion experienced by medical and psychological professionals, as well as caregivers, which leaves the individual feeling stressed, numb or indifferent
Learned Helplessness
The hopelessness and passive resignation an animal or human learns when unable to avoid repeated aversive events
The Crisis-Prone Person
No help when in crisis
Uses ego strength to defend rather than manage reality
Unprepared to manage future stresses and enters crisis states frequently and easily
Personality disorders are created, chronic depression, and lowered functioning
The Mental Status Exam
A formal assessment tool that aids in determining if someone is psychotic and therefore gravely disabled, a danger to self, or to others.
Structured way of describing a person’s current state of mind under the domains of appearance, attitude, behavior, speech, mood and affect, thought process, thought content, perception, cognition, insight, and judgment.
Ego Defense Mechanism
The degree to which people can see reality clearly and meet their needs realistically.
People with strong egos usually cope with stress better than people with weaker egos.
Typical reactions to crisis
Shock, anxiety, intellectualization
Closed Ended Questions
Questions that can be answered in short or single word responses.
Open Ended Questions
Questions for which the patient must provide detail to give an answer.
What causes trauma
Any force that is unable to be adapted by the body
Secondary Trauma/Secondary Traumatic Stress
Condition that can develop when either working with someone suffering from PTSD or being involved in a close relationship with someone with PTSD.
How can a person benefit from a crisis- danger and opportunity
Dichotomy associated with a crisis.
A crisis can be an opportunity when the person grows by developing new coping skills and altering perceptions.
It can be a danger when the person does not seek help and instead copes with the crisis state by using defense mechanisms, resulting in a lowered functioning level and possibly psychosis or even death.
Factors influencing a person’s response to crisis
Social and personal (internal) resources
Dr. Bruce Perry’s Neurosequential Model and Brain Regulation
Brain development occurs in a sequential manner - from the brainstem up to the cortex.
Brain regulation, in this model focuses on helping individuals achieve a calm, regulated state by addressing the lower parts of the brain first- through sensory and rhythm-based activities- before engaging in cognitive or talk-based interventions.
The impact of how quickly a person receives intervention and long-term outcomes
Early intervention helps regulate the brain’s stress response systems before they become overactive or “stuck”, reducing the risk of chronic issues like PTSD, anxiety, or emotional dysregulation.
In contrast, delayed intervention can allow maladaptive coping mechanisms to form, making recovery more difficult and long-term outcomes less favorable. Prompt, developmentally appropriate support improves healing and resilience.
Does stress always result in crisis?
No, stress can be healthy.
Major goal of crisis intervention
Increase functioning to precrisis levels or higher
Helping professionals’ response to low-risk suicide
Tell the patient that coming to get help is evidence that they do not want to kill themselves
Tell them that contemplated death is a common human experience
Make an informal, verbal non-suicide contract
Encourage them to make appointment with crisis counselor or therapist.
Prevention of Secondary Trauma/Secondary Traumatic Stress
Establish and maintain healthy emotional boundaries.
Engage in self-care routines to promote mental and emotional well-being
Seek supervision and support from colleagues or mentors.
Rotate responsibilities and tasks to limit exposure to trauma.
Practice mindfulness and stress reduction techniques.
You have to get the person to help themselves, you cannot provide that help for them yourself
ABC Method
One way to structure crisis intervention that includes:
Developing and maintaining contact
Identifying the problem
Coping
Overall role of a helping professional
Improve individual’s quality of life
Mental, physical, spiritual, and social
Importance of client developing support system
“The idea of encouraging clients to help themselves [through natural support systems] parallels the adage of teaching a man to fish versus just giving him fish. Self-sufficiency is more economical in the long run.”
AA groups
Co-dependents Anonymous
Cocaine Anonymous
Shelters and other agencies
Bibliotherapy
Journaling
Characteristics of an individual who is at risk of harming themselves
Giving things away
putting things in order
writing a will
withdrawing from usual activities
being preoccupied with death
the recent death of a friend or relative
feeling hopeless, helpless, or worthless
increasing drug and alcohol use
displaying psychotic behavior
giving verbal hints
showing agitated depression
living alone and being isolated
Characteristics of an individual who is at risk of harming others
history of violence
thoughts of committing harm
poor impulse control and inability to delay gratification
impairment or loss of reality testing
delusions or command hallucinations
feelings of being controlled by an outside force
belief that other people wish to harm him or her
perception of rejection or humiliation at the hand of others
being under the influences of substances
past history of antisocial
personality disorder
frontal lobe dysfunction or head injury
Worden’s Talks of Mourning
Accept the reality of the loss
Process the pain of the grief
Adjust to a world without the deceased
To find an enduring connection with the deceased while embarking on a new life
Kubler-Ross Stages of Grief
Denial, anger, bargaining, depression, acceptance
Typical reactions of those who experience crisis
Relief
Sadness and anger
Guilt for surviving and for the losses of others
Fear that the event will reoccur
Inability to make decisions and plan everyday life
Feeling disconnected and having difficulty in explaining their emotions to others
Physical symptoms, such as pain, loss of appetite, and trouble sleeping
Intense anger and despair
Shock and disbelief
Nonverbal expressions like clinginess, tantrums, crying and trembling
What to suggest for those suffering from loss
Acknowledge the loss
Take your feelings seriously
Make necessary accommodations
Be patient
Find your own way to memorialize the loss
Don’t forget
Aspects of list affected by trauma
Pretty much everything
emotional well-being
relationships
physical health
cognitive functioning
behavior
development
self-image
Traits of those most at risk for suicide
depressed, angry have tried suicide before, lack support from loved ones
have a plan for suicide
Traumatized person’s feelings of guilt
Survivor’s guilt
self-blame
moral injury
Overall impact of trauma on the brain and body
Brain Changes: Trauma disrupts key areas like the amygdala (fear), hippocampus (memory), and prefrontal cortex (reasoning), leading to heightened fear, poor emotional regulation, and memory problems.
Physical Effects: The body may stay in a state of hyperarousal (anxiety, tension) or hypoarousal (numbness, fatigue), causing chronic pain, sleep issues, or digestive problems.
Long-term Consequences: If untreated, trauma can impact overall health, behavior, relationships, and daily functioning - especially with repeated or early-life trauma.
Four manifestations of normal grief
feelings
physical sensations
cognitions
behaviors