Comptia A+ Exam

What is PII and PHI?

1. PII is personally identifiable information (PII). It is any information used to identify and indivudal, such as name social secuirty numbers and birthdates. It is collected by hackers and sold on the dark web.

1. PHI is protected health information. It includes electronic medical records (EMRs).

   What is the standard outfit for a tech?

Polo shirt, khaki pants and dark shoes

Should a tech ever write down a client’s password?

No, the tec should set a temporary password while working on the client’s computer instead.

Before work can be conducted on a computer, what completed form does a tech need?

A work authorisation form.

What are the aspects of effective communication?

Assertive communication – Show you understand the client’s feelings. State the problem clearly without blaming the user.

Respectful communication – Active listening and avoid interruptions. Maintain a positive attitude and avoid distractions.

Get answers – Keep questions friendly and actual.

Set expectations and follow-up.

Provide a repair timeline.

Give options.

Complete documentation.

Can you perform physical repair to a computer that is plugged in?

No, always unplug a computer before performing physical repairs.

What is the basic physical repair tool that all techs need?

A Philips head screwdriver.

What is the COMPTIA troubleshoot methodology?

·       Identify the problem – Gather information from the user, recent changes and perform a backup. Ask about any environmental or infrastructure changes.

·       Establish a theory - of probable cause. If necessary, conduct external or internal research based on assumptions

·       Test the theory - to determine the cause. Once the theory is confirmed, determine the next steps to resolve the problem. If the theory is not confirmed, re-establish a new theory or escalate.

·       Establish a plan of action - to resolve the problem and implement the solution.

·       Verify full system functionality - and, if applicable, implement preventive measures.

·       Document the findings, actions and outcomes.

When should you back up a system?

Every time before you conduct repairs or work on it.

What are the three major parts of a modern computer?

Hardware

Operating system

Applications

What are the basic stages of how a computer works?

Input

Processing

Output

In Windows 11, where do running applications display?

The task bar

In Windows 11, where to applications running in the background show?

The notifications area aka the system tray

In Windows 11, what do you first click to access applications, tools, files, and folders

The start button

In Windows 11, how do you bring up the quick link menu?

Windows key + X

In Windows 11, what is the shortcut to set application windows side by side?

Windows + Left,right,up, or down arrow

In Windows, where would a user’s desktop folder be located?

C:\users\user_name\desktop

In windows, where would a user’s document folder be located?

C:\users\user_name\documents

What are the tech utility launch points for windows?

Settings, Control panel and administrative tools.

In macOS, what are the tech utility launch points?

System preferences and the utilities folder.

In linux KDE plasma desktop, where is the tech utility launch app?

The system settings app.

 In linux gnome 3, where is the tech utility launch app?

Settings app.