Makeup Application and Client Consultation Flashcards

Flashcards about Makeup application and Client Consultation

What are new clients?

Clients that have come to your salon for the first time.

Who are regular clients?

Clients that have come to the salon before.

Who are external clients?

People outside the organisation who deal with your salon in some way.

Who are internal clients?

People who work in your salon.

What is important when meeting a new client?

Creating and maintaining a welcoming environment.

What do you need to ensure for first impressions?

You and your working environment look professional.

What is your aim in customer service?

To make the client feel special.

How do you ensure your client is comfortable?

Listening to what the client is saying, respecting clients, helping clients achieve what they want, and professional conduct.

What do you need to do if it's your client's first time?

Show the client around and explain some of your company’s policies and procedures.

What should you assess from the time the client walks in the door?

Visually assess the client personal style, skin types and ensuring no contraindications.

What should you make sure to do when the client needs to change?

Give your client clear instructions on the changing procedure when required.

What factors do you need to take into consideration when identifying the make-up image for your client?

Occasion, age, and lifestyle.

Why is the initial consultation a critical aspect of make-up services?

This will help you and the client to determine the desired result.

What are the two different kinds of questions you can use to confirm or obtain further details?

Closed questions and open questions.

What are closed questions?

Questions that can be answered with yes' orno', or at least in very few words.

What are open questions?

Questions require a person to provide more details and usually begin with how',why', when' ortell me about'.

Define rephrasing.

Putting what you think the client is saying in your own words.

When should hands be washed?

Immediately before you perform a personal appearance service, before putting on and after removing gloves, after contact with blood or other body substances, after contact with used instruments, jewellery and surfaces contaminated.

How to wash your hands using running water and liquid soap?

Remove hand jewellery and watches, wet hands, use liquid soap with running water, wash hands vigorously including backs of hands, wrists, thumbs, between fingers, and forearms for a minimum of 20 seconds, rinse hands well, thoroughly dry hands with a single use clean dry material, if hand-controlled taps are used, turn the taps off with a paper towel.

How to wash your hands using an alcohol-based hand sanitiser?

Remove hand jewellery and watches, dispense recommended amount of sanitiser into palm of one hand, spread sanitiser over all surfaces of hands including backs of hands, wrists, thumbs, between fingers, forearms, and allow to dry without wiping.

How do you prepare the make-up service area?

The client needs to be seated comfortably and at eye level.

What are some acts you must follow to ensure health and safety of yourself and others?

The Work Health and Safety Act 2011 and The Public Health (Skin Penetration) Regulation (NSW) 2012.

Define sterilisation.

Destroying all pathogenic and non-pathogenic microorganisms from the surface of objects.

Define sanitation.

Killing most micro-organisms and inhibiting their growth.