Job Satisfaction and Emotions in the Workplace

These flashcards cover key concepts related to job satisfaction, emotions in the workplace, and their implications for organizational behavior.

What is the definition of job satisfaction according to early I-O psychologists?

A positive attitude or emotional state resulting from the appraisal of one's job or job experience.

What effect did the Hawthorne Studies demonstrate with respect to worker behavior?

Increased attention on workers led to improved attitudes towards supervision.

List some antecedents that lead to job satisfaction according to Locke's review.

Factors include the work itself, reward structures, physical work conditions, goal attainment, and social support.

What is one major outcome of job satisfaction?

Higher productivity, as happy workers are usually more productive.

What misconception did organizations have after the Hawthorne Studies regarding employee satisfaction?

They believed that satisfied workers would lead to high productivity and avoid labor strikes.

What is intrinsic job satisfaction?

Having a positive attitude/appraisal of the actual work that one does.

What is extrinsic job satisfaction?

Having a positive attitude/appraisal of factors outside of the job, such as pay and benefits.

What are the three types of organizational commitment?

Affective Commitment, Normative Commitment, and Continuance Commitment.

How does affective commitment affect an employee's perception of their organization?

Employees with high affective commitment feel part of the family and are happy to remain with the organization.

Define organizational identification.

The sense of pride or self-esteem derived from being part of an organization.

What is emotional labor?

Regulating one’s emotions to meet job or organizational demands.

What can happen as a result of job dissatisfaction?

Withdrawal behaviors such as increased tardiness, absenteeism, and turnover.

What does the progression hypothesis state regarding job withdrawal?

Individuals start with smaller withdrawal behaviors that can escalate to full job withdrawal.

What effect does job loss have on psychological health?

Job loss is related to decreased psychological health and can result in depression and irritability.

What is the main focus of work-family balance research?

Examining how work and family influence each other positively or negatively.

How do cultural aspects influence job satisfaction?

Cultural differences can impact job satisfaction, particularly in individualistic versus collectivist societies.

What is the role of job embeddedness?

Workers can feel committed to various aspects of the job beyond just the organization.

What are some possible outcomes of satisfied employees beyond performance?

Satisfaction may lead to increased organizational citizenship behaviors and reduced absenteeism.

What is a significant finding regarding Black-White differences in job satisfaction?

White workers tend to be slightly more satisfied with their jobs than Black workers.

What is a common assumption about job satisfaction and job performance?

Most people assume that job satisfaction causes job performance.

What does Affective Events Theory suggest about emotions at work?

Certain situations can inspire specific emotions, influencing how we feel in the workplace.

How can demographics affect job satisfaction according to research studies?

Demographic factors, such as race, can influence levels of job satisfaction.

What is the importance of measuring job satisfaction?

It helps identify whether job satisfaction is an overarching construct or comprised of individual facets.

What does 'work to live, not live to work' imply in the context of work-life balance?

It emphasizes the importance of maintaining a balanced life outside of work.

How can telecommuting impact organizational identification among employees?

Telecommuting can lead to feelings of alienation and a lack of organizational identification for some workers.