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an automatic reaction of the senses and nervous system to sound
the process of understanding what was said
the listener participates and shares in the communication process by guiding the speaker toward common interests
the listener does not share in the responsibility, nor involve himself in the communication process
Listening by singling out one sound from a noisy environment
Listening used to enjoy pleasurable sounds like music, song or nature
Listening to understand, analyze, and evaluate messages so you can make a decision
Listening that encourages people to talk freely without fear of embarrassment
Listening used to analyze and evaluate a message for logic and value
Our experiences and background that taints the information we hear
A system of symbolic behaviors that includes all forms of communication, except words, that transmits meaning.
nonverbal communication is often sent and received on a ___________ level. We are usually not aware of the messages we send nonverbally.
nonverbal communication depends on the situation in which it occurs.
the meaning is open to interpretation and often confusing.
nonverbal communication has a distinct cultural nature.
Also known as proximity; knowledge that deals with the amount of space that people feel is necessary to set between themselves and others and the message it conveys.
At least 3, but not more than 15 people
The idea that two heads are better than one
Specific guidelines related to specific issues; are often written down formally
Standards that govern behavior; are rarely written down, just understood
Consistent ways you communicate with others in a group
The degree of attraction that members of a group feel toward one another and the group.
A tendency in groups to become more focused on reaching a solution than exploring the problem fully (Challenger)
Informal discussion that takes place in front of an audience
Round Table Discussion
A conference for discussion, or deliberation, by several participants
Formal while presenting opposing points of view (ex. debate between two opponents)
Town Hall Meeting
An American term given to an informal public meeting, function, or event derived from the traditional town meetings of New England.
language used or thought internal to the communicator
your level of knowledge about yourself
how you feel about yourself
emotions, thoughts, and behavior patterns that a person has
when you make a prediction that comes true because you made the prediction and acted on it as if it were true.
providing information to others that they would not learn if we did not tell them
we expect others to share similar information
Known to you and others
Known to others, not known to you
Know to you, not known to others
Not known to you or others
communication between 2 persons or among a small group of persons
the degree to which you desire to form or maintain a relationship
symbols, boxes, charts, images, and colors
A passion for words, writing, tongue twisters, and rhymes
Prefer listening, sounds, and music
Prefer moving, doing, and touching to learn
Prefer to understand the "whole picture"
Prefer to learn in groups instead of on their own
Prefer to learn on their own instead of in groups
Prefer solitary activities, Get exhausted by social interaction & are Sensitive to external stimulation (e.g. sound, sight, or smell)
Prefer group activities, Get energized by social interaction & Tend to be more enthusiastic and more easily excited
Highly practical, pragmatic, and down-to-earth, Strong habits, & Focus on what is happening or has already happened
Very imaginative, open-minded, and curious, Prefer novelty over stability & Focus on hidden meanings and future possibilities
Focus on rationality, prioritizing logic over emotions, Tend to hide their feelings & Efficiency is more important than cooperation
Sensitive and emotionally expressive, more empathic and less competitive, & Focus on social harmony and cooperation
Decisive, thorough, and highly organized, Value clarity, predictability, and closure, & Prefer structure and planning to spontaneity
Very good at improvising and spotting opportunities, Flexible, relaxed nonconformists, & Prefer keeping their options open
a process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
a large group of people
via TV or radio, news, debates
communication within a business & communicating with co-workers
an environment where communication is taking place
people involved in the communication
what is being communicated
the method of communication (e-mail, letter, face-to-face, speech)
reaction to communication (verbal or nonverbal)
anything that interferes with communication
actual audible interference
the individual psychological state
ambiguity in language
Conveys content; the actual, literal dictionary definition of a word
Conveys emotion and feelings; the emotional and imaginative association surrounding a word
Day to day language used with the general population
Informal / Slang
Used with friends and peers & Contains dialectical words and slang unique to that particular region or group of people
Words used that are specific to a particular activity, Also known as jargon
Language that creates pictures
Figure of speech - Compares two usually unrelated things
Uses the words "like" or "as"
Reference to a well-known person, place or thing
Using the same grammatical form to express ideas that should be treated equally
Contrast of one term to another
Places opposition directly side-by-side
Things that imply the opposite of what they seem to say on the surface
Giving human characteristics to nonhuman things
Exaggeration of the truth