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Consumption
Process by which goods, services, symbols, and ideas are used and transformed into some sort of personal value Happens in three forms of economy:
Market
Gift
Access
market economy
Consumers purchase goods, services, symbols, and ideas
Gift Economy
example
Consumers exchange goods, services, symbols, and ideas
want relationship to continue
ex: after disasters, exchange
Access economy
example
Consumers temporarily access goods, service, symbols
ex: bike sharing, libraries
Consumer Behavior
The processes by which individuals or groups select, use, or dispose of products, services, symbols, and ideas to satisfy needs and wants
Bottom Level of Maslow's Hierarchy
examples
physiological
ex: sleeping, eating, drinking
2nd to the bottom level of Maslow's hierarchy
example
safety
ex: physical safety and sense of security (alarm systems, college savings)
middle level of Maslow's hierarchy
example
belongingness
ex: needs/wants of sociability and acceptance of other people
social media, cell phones, listen to same music as others
second to the top of Maslow's hierarchy
example
prestige
ex: drinking high-end drinks, showing off your body
Top Level of Maslow's Hierarchy
example
self-actualization
ex: more about feeling like you are becoming a better person, going to college to better your future, mastering something
All organizations need to...
satisfy some kind of customer need
ex: firms-consumers
government: citizens
museums: visitors
consumer circle
product: create value
place: deliver value
promotion: communicate value
price: capture value
society
consumption plays a central place in people's lives (satisfaction of key needs and wants)
consumption has huge impact on social and environmental conditions
1890-1920s: what era and describe and example
Progressive era
formation of large markets and marketing
- industrialization and urbanization: jobs in big cities
-mass distribution: railroads
-mass advertising: radio and print
-impersonal marketplace relations: loss of customer-vendor interaction (brand characters)
ex: catalogs
1890-1920s: __________ era
was know for
economic growth and social mobility
-big fortunes
-emergence of middle class
-electricity, fridges, vacuum, sewing machine etc. (consumer credit for domestic technology)
1890-1920s _________ era
conspicuous consumption
ex.:
progressive era
public display of consumption and leisure to express one's financial standing
ex: hats
clothes that could clearly tell you are not working
1940-50s: ___________________
what happened during this era
keeping up with the joneses
Post WW2 economic boom
idle production capacity from wartime.
consumption as civic duty
-create jobs and keep up economy
-build social equality
Consumption = citizenship
during the 1940-50s what is the government do?
create propaganda effort from gov. to spend to create jobs
1940-50s: ___________________
what became popular?
keeping up with the joneses
diffusion of TV sets
-diffusion of consumption standards(radio)
-social conformity (this is what life is about)
1940-50s: ___________________
what type of living?
keeping up with the joneses
Suburbanization
-Affordable houses
-New neighbors
-Consumption as signal of one's social adequacy
-same ethnicity)
(all homes looked the same)
1960-70s: ____________________
what happened during this era:
it was the time for what?
Rupture (cultural) time of conversation
Contestation of authority
-Cold war militarism: peace movement
-Traditional gender roles: feminist movement
-Centrality of work: hippies
Reinforcement of individual freedom. Proliferation of lifestyles.
bands became associated with?
lifestyles during the 60-70s
1980s:________________ what happened during this era?
what is happiness?
Greed is good
-Aftermath of late 70s recession: oil supply and war expenses
-Deregulation; growth at all costs; greed is good (corporate taxes wen down dramatically)
-Globalization goes mainstream
Sharp increase in competition
Production goes overseas (a lot of things became cheaper)
happiness=money
what were the 80s shows about?
wealthy families
1980s:________________
consumerism and excess
work hard, play hard.
notion of personal style goes mainstream.
explosion of credit cards.
16,000 new malls
(Calvin Klein)
Contemporary Consumer Culture
Identities and aspirations defined in relation to consumption -rather than work, citizenship, equality, religiosity.
Belief that the market will solve all the problems
-Friends
-Global warming
-Public service
Contemporary Consumer Culture
primacy of:
1.Individual pleasure
2.Convenience
3.Beauty
Consumer health
Physical:
Obesity
Consumer Health
Psychological:
Compulsive buying
what is compulsive buying?
the repeated act of unplanned buying motivated by the pleasure in acquiring rather than using the object
-uncontrolled
-frustration
-domestic conflicts
what is hyper-choice?
large number of available options forces us to make repeated choices that drain energy and diminish our ability to make smart decisions
what is materialism?
the belief that materials are a sure path to happiness
what is materialism and happiness like in other countries?
income is weakly correlated with feeling of happiness
US income is correlated with feeling of happiness only up to $75k
what are work conditions?
transfer of jobs to other countries, sometimes under exploitative conditions
what is pollution and how can we reduce it?
use of fuel in globalized logistics
recycling
global warming is a huge factor too
Corporate Social Responsibility (CSR)
business practices based on the mentality of stewardship over social and natural resources
fair trade
pay fair wages to all supply chain members
consumer activism
organized, sustainable challenge to business
activist organization: green peace
boycotts: national bank transfer day
lobby and protests
consumer resistance
and examples
the use of reflexivity to tactically challenge business practices that are detrimental to well-being
-buy from companies engaged in social cause: TOMS
-patronize companies with good work conditions
-choose sustainable practices: farmers' market, organic products
New business practices are emerging. Two of them are ____ and ____.
CSR and fair trade
consumer have two main ways to participate in these changes ____ and ____.
activism and resistance
what level of Maslow's hierarchy is facebook a part of?
prestige, belongingness
what level of Maslow's hierarchy is lonely retreat I Montana's countryside a part of?
prestige, self-accualization
what level of Maslow's hierarchy is new running shoes a part of?
prestige, physiological, self-accualization
consumption happens in 3 economies:
market, access, and gift
Levels of obesity in the U.S. clearly are an individual problem of self-control. After all, only a few Americans are facing weight problem these days.
A. true
B. false
false
Douglas just got a job at an insurance company. He actually wanted to open his own business, but he believes the high salary he will get as an employee will make him much happier in the long term. With this salary, he reasons, he'll be able to buy a new car every year, have a huge house, and constantly change his cellphone. Douglas' beliefs exemplify:
a.Consumer activism
b.Materialism
c.The paradox of choice
b.Materialism
what is culture? we use it as?
Culture as a "lens"
-Provides a patterned way of seeing and relating with the world
We use culture as gravity
-Everywhere, but we don't notice it
are culture and countries correlated?
(not perfectly!) with geography
what are key elements of culture?
ideological and performative
what goes under ideological?
values, myths, ideals
what goes under performative?
rituals, norms, roles
what are values?
Enduring beliefs that shape people's behavior across multiple contexts(family, work, consumption...)
Provide a sense of right and wrong
what are the types of values?
terminal and instrumental
what are terminal goals?
goals with pursuing
-exciting life
-happy family
-world of peace
what are instrumental goals?
how to pursue these (terminal) goals
-ambition
-honesty
-obedience
are values universal? Are they eternal?
not universal: upper-middle class males in US and France: materialism vs erudition
not eternal (although enduring)
-happy family: servants
what do values provide?
provide points of connection between firms (to be relevant) and consumers
guide the types of products and services consumers seek out or avoid
-green and/or local products
-exotic travels, restaurants, food, books
what are myths?
Symbolic stories that reinforce cultural values
-Religious parables
-Folk and fairy tales
-Embellished historical facts
Myth structure
1.Antagonism: hero and villain
2.Symbols: right and wrong
3.Clear outcome: success or failure
4.Moral: embedded lessons (aligned with particular values)
ex: cinderella
what do myths do?
Legitimize associations between consumer groups and particular conducts
-Cinderella: women and shoes
-Wild West: men and adventure/risk-taking
-Twilight: older, richer men with poor, younger women
myths provide...
resources for branding
Myths
In contemporary consumer culture, this instruction often comes embedded in _______
media in general
David is an American who likes big things: he drives a pickup in the city, lives in a spacious home, and eats large dishes when he dines out. In contrast, Toshiro is a Japanese who prefers small things: compact cars, manageable apartments, and small portions of raw fish. Even his office is small, although he runs an important law firm.Which cultural element bestexplains the differences in the consumption patterns of David and Toshiro?
a.Myths
b.Values
b.Values
What are ideals?
Standards that people use to evaluate their own and other people's conduct
-Family: self-reliance
-Gender: breadwinner
-Beauty
Consumption flourishes in the gap formed between the ideal and the _____
real
Culture is a _____ that people use to make the world intelligible
lens
-Six key elements are: Ideological: _______, _______, _____
-Performative: rituals, norms, and roles
values, myths, ideals
what are social norms?
Patterned, socially acceptable ways of behaving.
Often unnoticed -until they are broken.
Mechanism of social order.
A large part of social life consists of pre-determined social roles
Social norms are kept through______
sanctions: instruments of discipline
•Internal: feeling good/bad, appropriate/inappropriate
•External: being approved/disapproved, demoted/promoted
What are social roles?
Contextual set of rights, duties, expectations, and norms that a person has to face and fulfill
social roles can conflict (mother/father, work)
role transition
A major change in rights, duties, and responsibilities expected of an individual by a social group
-cosmetic surgery
-tattoos
-new hairstyle
-going to Hawaii and wearing flower shirt
marketing implications
Marketers provide the artifacts for people to comply with norms and perform or transition social roles
-Dressing
-Eating
-Grooming
example: when getting to college you drink more coffee, buy your own food, second-hand clothes
what is a ritual?
A dramatic attempt to bring some aspect of life firmly under control
Features
-Occur periodically
-Involve a fixed sequence
-Involve special objects, times, and places
what are the functions of a ritual? (3)
Reinforce cultural values and ideals
-Christian wedding: monogamy
-Thanksgiving: family and farming
Offer a temporary, controlled relief from social norms
Social norms are subverted
-Halloween
-Mardi Grass
Mark change in status
-rites of passage
getting a car when you are 16
What is true about norms and rituals?
a. Both are typically visible and explicit
b. Both reflect and reinforce cultural values
c. Only rituals involve specific objects that are provided through the market
B
What are some examples of cultural products?
Events, styles, brands, celebritiesMovies, Books, theater plays, musicals
What is creative subsystem?
-Generate new symbols and products
-Guiding values: beauty, originality, superiority (create, new, better than the old)
culture production system
What is managerial subsystem?
-Select, produce, manage, and distribute new symbols and products
-Guiding values: profit, sales, success
culture production system
Who are industry members?
people designated to create new cultural products
-Artists, creators, composers, writers, etc. (paid)
creative subsystem
what are subculture?
social groups that contest dominant values, often through new styles
-U.S. hippies: Youth Vs. Previous Generation
-U.K. punks: Working class Vs. Middle class
creative subsystem
who are managerial subsystem?
Designers, manufacturers, producers, sponsors, talent hunters...
-Select creations from industry members
-Appropriate and re-package creations from subcultures
Gatekeepers
Market actors who substantially influence the flow of information from the cultural production system to consumers
Formal: journalists, critics, reviewers, retail buyers...
Informal: friends, family, bloggers...
Globalization
and where is it most prevalent in?
A cultural and economic process that has reduced geographical effects on social relations
Catalytic factors in late 20th century
-Communication (e.g., internet)
-Transportation (e.g., cheaper international travels)
Much more prevalent in developed and emerging economies
what are the three cultural impacts?
Homogenization
Creolization
Localization
what is homogenization?
The process through which globally dominant cultures impose their values, myths, norms, and rituals on other cultures
-Hollywood diffusion of the American dream
—Turkey: conspicuous consumption of Western lifestyle to express high income levels
-Diffusion of rituals
example of homogenization
Black Friday
santa in southern hemisphere countries
creolization
Creole (Latin): from servant; creation
The blend of local and global meanings and practices
example of creolization
Brazilian theme park
yoga in the US
localization
The reflective evaluation of the local as a response to the threat of cultural homogenization (akin to consumer resistance)
-Locally owned restaurants
-Locally grown produce
-American made products
example of localization
Made in the USA
Glocalization
The co-existence of universalizing and particularizing tendencies in cultural systems
social structure and rules
A system of explicit and implicit rules that make a society stable
-Explicit: law and policies
-Implicit: values, myths, ideals, roles, norms, rituals
Rules also include
-Social categories
-Cultural rankings
social categories
Socially constructed entities used to classify people
-Adolescence: didn't exist until early 20th century
-Middle-class: emerged in 19-20th century
-White: Germans and Italians were different races in early 20th century
cultural ranking and the different types
Socially constructed hierarchies between social categories.
-Dominant/Aspirational: the characteristics of a particular social group are seen as normal or ideal
-Subordinate/Avoidance: the characteristics of a particular social group are seen as deviant or less valued than those of the dominant group
what is a reference group? and what are the three reference groups?
Social groups that significantly influence an individual's aspirations and behaviors
membership, subordinate/avoidance, dominant/aspirational
what is membership?
Consumers are increasingly diverse
Segmentation: organizations typically market to one or more social groups
what is aspirational/avoidance?
Branding: organizations use them to create compelling campaigns
#LikeAGirl
experience of privilege and example
An experience of moving through life without being marked or judged because of ethnicity, age, gender...
(Obama being first black president)
A sense of comfort in most important areas of social life: school, family, career, politics, marriage, etc.
Members of privileged groups don't realize their privilege
Think "playing field" is really even
-Attribute their success only to individual efforts
-Attribute lack of success of low-ranking groups to individual factors
(don't behave intentionally)
experience of oppression
Sense that sociocultural standards are misaligned with one's upbringing, values, appearance, and desires
Powerful kind: Stigma